Technical Support Engineer

4 weeks ago


Dublin, United Kingdom SER (Staffing) Ltd Full time

**Remote Technical Support Engineer**

**Dublin**

**£24,000 - £26,500.**

**25 days holiday plus bank holiday, Pension, Overtime, Cycle to work scheme**

As a NSI Gold Approved company, my client is looking to grow their Fire & Security division. We are looking to recruit a security system technical support engineer to work alongside our customer services department. We are a nationwide company who are anestablished market leader in the industry and continue to provide top quality service to a wide range of prestigious clients throughout the UK.

**The role**:

- Provide technical support to end users and engineers.
- Prioritise workload and meet contractual deadlines.
- Answer customer calls ensuring internal customer service standards are met.
- Any other reasonable requests from the line supervisor/head of service.
- Provide first line support to customers to see if the call can be resolved before passing to the relevant team.
- Provide support to the service scheduling team when required.

**Experience/Skills**:

- Brilliant telephone manner.
- Team player.
- Strong interpersonal and communication skills
- Ability to prioritise workload.

In return, we offer a fantastic package with continued on-going training and personal development for employees.



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