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Doorman - Guest Services (Full-time)

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Kelso, United Kingdom SCHLOSS Roxburghe Hotel & Golf Course Full time

We are currently looking for a **permanent and full-time Doorman - Guest Services Host** to join the Front Office Team at SCHLOSS Roxburghe This is a full-time role working 40 hours per week, five days over seven. You must be available to work mornings, evenings and weekends.

We offer a **competitive salary of £10.90 per hour plus gratuities* **equating to potential earnings of £12.05 per hour (based on a 40-hour week) **and excellent employee benefits**.
- *Gratuities (tips) are an additional charge added onto services and are paid to all employees on a pro-rata basis regardless of your role. The amount is not guaranteed and is depended on service charge paid._

With a stunning luxury Spa, Charlie’s Restaurant and additional guest cottages opening in 2024, this is a fantastic opportunity to be a part of the Front Office Team, shape your own career and get involved with making new history in the Borders.

We believe that what makes a place special, is its people. A place where it is fun to work, where you are encouraged to be your best self in a positive and inclusive culture. A place that wants you for who you are, and where you can make a difference while growing personally and professionally. Be part of our journey

Based at the heart of the hotel, the Doorman - Guest Services provides the warm and authentic Scottish welcome to all of our guests. You are responsible for the first and last impression for our guests and to ensure the guests in-house journey is a consistent guest service experience from arrival through to departure.

**Your Key Responsibilities**:

- Ensure every guest is provided with a warm welcome to the hotel and estate
- Assist guests with their luggage needs during arrival and departure and work closely with the reception team to ensure a smooth and memorable guest experience
- Assist guests with directions and information regarding SCHLOSS Roxburghe’s activities, services, hours of operation and local areas of interest
- Engage and interact with our guests creating magical and memorable moments during the time at SCHLOSS Roxburghe
- Assist to valet park our guests cars and complete airport transfers
- Attend to guest requests and requirements throughout their stay, adding your personal recommendations and touches
- Manage errands including deliveries and collections from guest rooms during their stay
- Show your creativity and think outisde of the box to create positive memorable experiences for our guests
- Support the Food & Beverage and Housekeeping teams when required with delivery of room amenities and room moves
- Recognise that operations must run 24 hours, 7 days a week, without interruption
- A high level of confidentiality and discrestion towards guests and colleagues is to be maintained at all times

**Your Knowledge & Capabilities**:

- Have a warm and welcoming smile and a positive attitude
- You are friendly, courteous, and helpful
- You are an excellent communicator with the ability to communicate effectively with people at all levels
- You are enthusiastic and have the ability to build genuine and trusting relationships with guests and colleagues
- You are knowledgeable about the local area

**Proven Experience/Qualifications**:

- Experience in the hospitality industry, preferably in a comparable position or industry, desirable
- Experience in a customer or guest facing role desirable
- Full, current and clean driving UK driver’s licence is essential

**Your Employee Benefits**:

- Share of gratuities on a pro-rata basis
- 30 days paid holiday after 1 year of service
- 50% discount on food & beverage for Employee and up to 4 guests
- 30% discount in our Pro Shop
- Free meals whilst on shift
- Free golf membership
- Free on-site parking
- Recommend a friend scheme
- Quarterly recognition programme
- Employee and Family rates and discounts in Hyatt hotel upon availability
- Employee discounts at our 12.18 Hotel Collection
- Access to exclusive perks, offers, and discounts on our colleague platform
- LifeWorks employee assistance program, offering support and confidential advice for you and your family when you need it most
- Access to wellbeing articles, podcasts, tools and resources

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift

Supplemental pay types:

- Tips

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Kelso (required)

Ability to Relocate:

- Kelso: Relocate before starting work (required)

Work Location: In person