Customer Service Executive
2 days ago
**Customer Service Executive**
**Location: Haywards Heath**
**Salary: £21k - £24 + Company benefits**
**Hours: Mon-Fri 9am-17.30pm (Office based)**
**Free Parking on site**
Do you have call centre and customer service experience and want to work for a busy and friendly organisation that offer amazing training? If so, I have a great role working for an insurance organisation that are looking for bright and personable individualsthat want to carve out a career within the organisation based in Haywards Heath.
You must have a background within a telephone based environment and be highly customer focused, with great communication skills.
The role is a varied role dealing with incoming queries, focusing on pet insurance, dealing with customer service, sales quotations, and administration. You will professional, self-motivated and thrive in a busy working environment.
**Responsibilities**:
- Answer and resolve customer queries.
- Policy administration.
- Pro-actively follow up insurance enquires and quotations.
- Ensure the CRM system is updated accurately.
- Gaining a comprehensive knowledge and understanding of company products.
- Identify trends and areas for improvement.
- Ensure company and regulatory policies are adhered to.
- Proven customer service, contact centre background.
- Great communication skills and great attention to detail
- Good IT skills and have used CRM systems.
- Passion for animals and pets.
- Confident and personable with a strong work ethic.
This is a great opportunity to join a thriving and exciting organisation where you will be an integral part of a successful team. To be considered please send your CV in ASAP.
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