Customer Service Executive

3 weeks ago


Haywards Heath, United Kingdom Omni Group Full time

**Customer Service Executive - Haywards Heath**

**Who we are looking for**:
Thrive from understanding customer requirements and getting the best outcome for them? Do you enjoy the challenge and thrill of a sale?

An exciting opportunity for a salesperson to grow, expand and develop their skills with a leading pet insurance provider as our client launch and develop our pet and pet business brands across the UK and Europe.

**Skills & Experience**:

- Experience within a customer facing / support role.
- Good general education, including GCSE’s (or equivalent) in English and Maths. 
- Customer focused - a passion for customer service and exceeding expectations.
- Strong verbal and written communication skills
- Positive ‘can do’ attitude.
- Team player
- High attention to detail
- Excellent prioritisation and time management skills
- Competent with ICT and keen to learn and develop new systems.
- A love of pets

**About the role**
**Type**: Permanent, Full Time
**Hours**: 37.5 hours per week
**Rate/Salary**: £22,000 - £26,000 upon experience
**Holiday**:25 days (plus UK bank holidays)

A varied role including sales, customer service and administration focusing on the exotic pet and pet business area of the business.
- Answer and resolve customer queries and demonstrate ownership of the task.
- General policy administration
- Pro-actively follow up insurance enquiries to convert to an insurance policy.
- Ensure customer satisfaction is exceeded.
- Produce high quality documentation and maintain records on our systems.
- Comprehensive knowledge and understanding of the company products.
- Identify trends and areas for improvement with a solution-based attitude.
- Share knowledge and expertise with colleagues.
- Ensure company and regulatory policies are complied with.
- Undertake regular learning and development in line with company and FCA requirements.

Our client is a global pet insurance provider covering all animals from budgies to bulldogs and skinks to stallions. We are the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.

Pets are at the heart of the business and their employees; supporting pet parents is what they do best, and why they love working with our client. They pride themselves on not only being different in terms of product quality, but service. They aim for every interaction they have with their customers to be one they leave feeling like they really care about them and their pets, because they do

**Job Type**: Permanent

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Haywards Heath, RH16 1TX: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: OMMG01



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