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Newcastle upon Tyne, United Kingdom Vermont Hotel Full time

Night Porter Job Description

Night Porters are often the first point of contact for guests. Taking responsibility for that initial welcome, the all-important first impressions and taking the opportunity to really get to know the guests and anticipate their needs.

As Night Porter you will be responsible for the hotel security and guest facilities, as part of a night’s team between 11pm and 7am, when service is just as important. You will be calm and responsible and will be on the front line, ensuring standards are maintained at all times and providing the highest standards of guest service.

You must be self-motivated and be an inspirational leader, who believes in delivering the best possible standards in guest service, continually leading your team of by example. The role requires excellent interpersonal skills.

The Night Porter role will involve:

- Directing night business and maintaining, reviewing and preparing the co - ordination of daily business
- Updating booking confirmations and checking details and requirements
- Updating reservations, inputting cancellations and amendments and making sure all booking are accurate
- Ensuring that unparalleled service is provided to guests throughout the night

As Night Porter you will be passionately committed to delivering the best possible service to all guests.

Person Specification
- Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
- Remain calm, patient and polite, if receiving customer feedback
- Be helpful and go out of your way to help our customers
- Be confident and self-motivated, demonstrate a passionate commitment to the business
- Welcome and embrace change, with a positive attitude
- Be able to work unsupervised
- Be honest and reliable, trustworthy and respectful
- Be immaculately dressed
- Maintain excellent time-keeping and attendance
- Be professional at all times
- Work together with the team to ensure that the business is the best it can be
- Be willing to take on jobs to balance the team workload
- Be able to communicate well with people of all levels
- Seek feedback and invest time in personal development
- Support, encourage and motivate others
- Look for opportunity to improve areas of the business
- Communicate clearly to colleagues and customers
- Gain commitment of others by using own knowledge
- Resolve problems using current guidelines
- Be able to work independently and know when to escalate issues

**Job Type**: Part-time

**Salary**: £10.50 per hour

Schedule:

- 8 hour shift
- Night shift

Work Location: In person