Aac Content Developer

4 weeks ago

Bristol, United Kingdom Smartbox Assistive Technology Ltd Full time

**The Company**

Smartbox creates technology that gives a voice to people who experience difficulty with communication. Our products include a combination of specialist hardware, software and content and are used by people with disabilities across the world.

We are one of the leading companies in the field and pride ourselves on our innovative products and high levels of customer service. Everything we do is driven by a passion to improve the lives of people that use our technology.

At Smartbox we believe everyone has the right to a voice. This is what the company was founded upon nearly 20 years ago and remains true today. Our users represent a diverse community of individuals and we want to support them by promoting an inclusive culture within our team.

Smartbox operates out of offices in Great Malvern and Bristol in the UK, and Pittsburgh in the USA. The wider Smartbox Group includes subsidiary companies in Germany (Rehavista) and the US (Talk to Me Technologies). In total, we are a team of around 500 people.

**The Job**

The Content Development team aims to give a voice and independence to more people by developing innovative, market-leading, user-friendly content, that is led by research, customer need and technology advances. The team also help ensure people succeed with our products by providing resources and training materials for their use and implementation.

We are looking for someone with a strong knowledge and understanding of the needs of people who use AAC and Assistive Technology. You will use this knowledge to develop content and create supporting resources to help people to understand and use our content successfully. The position will also require a strong understanding of Smartbox products and how these are used by the people we work with.

This role is a maternity cover role, although it will also require you to take a flexible approach to your work as it evolves. You will report to the Head of Content.

**Duties will include**:
**Content Development**
- Developing and maintaining existing symbol AAC content, for example, to include new software features, or make improvements based on customer feedback.
- Considering the suitability of content developed for a wide range of access needs, including touch access, switch access and eye gaze.
- Working alongside colleagues in the Content Development team to develop new content for Grid, including symbol and text AAC.
- Designing content that shows a deep understanding of the needs of people who use AAC and Assistive Technology, as well as the people who support them.
- Project management of ongoing and one-off content development projects, ensuring that content is delivered in a timely manner and to the highest standard possible.
- Close working with Marketing to create supporting materials such as workbooks, manuals, and video guides, to enable people with disabilities and those who support them to use our products with success.
- Supporting the translation of content into other languages, through working with external translators, partners, and members of the software team, guiding the translation to ensure that key design principles of the content are consistent with the English content (for example, ensuring that the most frequently used and functional vocabulary is quickest to access).
- Exploring potential for new product development, jointly with other members of R&D.

**Knowledge and Learning**
- Developing and maintaining an up-to-date knowledge of AAC, for example through additional training, visiting potential or existing AAC users, and reading research papers.
- Plan and, where relevant, deliver presentations about our content, at key events and to key services, or through creation of video content for distribition via marketing.
- Attendance at exhibitions, conferences and other events to deliver presentations, attend talks, and increase awareness and understanding of our products.
- Supporting other teams across Smartbox to understand our content, to build expertise across the company and ensure that customer facing teams feel confident to demonstrate and support others to use our content successfully.
- Collaborative working with the software team to provide input based on experience and knowledge to help shape new software features and improvements.
- Reviewing relevant research and literature to inform the development and design of new content, for example, for new client groups not currently supported by our existing content
- The successful applicant will also be asked to perform other duties on an ad-hoc basis and will need a proactive attitude to this._

**Essential skills/attributes**
- A deep understanding of the needs of AAC users
- At least 3 years’ experience in the field of AAC and assistive technology
- A high level of confidence and skill in use of assistive technology
- Knowledge of language and literacy development for symbol AAC users
- Advanced skills in use of Grid 3 and Grid for iPad
- A good eye for

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