Network Support Engineer

3 weeks ago

London, United Kingdom Net2Source Global Workforce Solutions Ltd Full time

**Technical**

- Expert knowledge on Cisco Contact Center Express (UCCX), Designing, troubleshooting & scripting.
- Expertise on Cisco Unified Communication Manager 9.X, 10.X, 11.X, Cisco Unity Connection, Cisco IM & Presence.
- Expertise in troubleshooting of issues related to products like -Cisco Unified Call Manager, Cisco Unity connection, Voice Gateway (SIP, H.323), CUBE, Fax and IP phones.
- Expertise in troubleshooting Voice protocols like SIP, H323, MGCP, RTP, SRST
- Knowledge on Telecom infrastructure protocols like ISDN, analog signaling and SIP
- Knowledge of Voice & Video Recording Servers like Nice, AQM and other 3rd party recording systems.
- Hands on experience in Upgrade, Migration of Unified Communication products on UCS platform.
- Monitor, troubleshoot, and escalate production problems affecting the global network and systems infrastructure.
- Hands on experience on Cisco Jabber
**Functional**

- Functioning as technical leader for the client as well as the team.
- Help Team in technical escalations & solution tasks.
- Perform vendor interaction with internal and external support organizations.
- Should communicate effectively and flexible in 24X5 support.
- Create and publish Root Cause Analysis for Critical incidents
**Certification**

- CCIE Collaboration or CCNP Voice / Collaboration certified
- ITIL certified

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