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Prescribing Clerk Care Coordinator

4 months ago

Bristol, United Kingdom Healthwest PCN Full time

Primary Care Networks are collaborations between groups of practices to develop services to improve patient care and reduce health inequalities.

Healthwest PCN is a mature PCN in the heart of Bristol, comprising Pembroke Road Surgery, The Family Practice, The Student Health Service and Whiteladies Health Centre.

You will work as part of our small and friendly prescribing hub team, providing cost effective best practice in prescribing to improve the quality of patient care. You will provide an efficient and safe system of medication reviews, liaising with all relevant parties, including phone call contact with patients and other health care professionals regarding medication queries. Ensuring all administration duties and patient requests are processed in accordance with practice policy.

Full training and on-going support will be provided by our pharmacy team. You will need to be an excellent communicator and be passionate about helping to improve the quality of patient care.

**Roles and responsibilities**

Process repeat prescriptions on a daily basis ensuring compliance with the prescribing hub protocols.

Ensure all current medication have relevant, current authorisations.

Promote cost-effective prescribing at the practice through switching drugs to the generic preparation when appropriate and encouraging the use of local primary care trust formulary medication choices.

Deal with prescription queries from a range of healthcare professionals including; GP’s, nurses, community pharmacists, nursing home staff as well as reception/administration staff at the practice.

Add new patient medication. Pass to registered GP for approval highlighting any concerns found, add relevant diary entries/recall. Liaise with patient via phone call, SMS or letter. Liaise with patient’s pharmacy regarding changes, if necessary.

Liaise with Pharmacies regarding monthly dosette box prescriptions.

Contact patients regarding relevant health checks e.g. BMI, BP, Cholesterol et.

Attend regular prescribing hub team meetings and practice meetings, as necessary.

Any other duties as reasonably requested.

**Person Specification**

Evidence of a sound education

Administrative support experience

Experience and success of communicating with people

Experience of working in teams; able to promote teamwork

Knowledge and Understanding

Relevant knowledge of Primary Care Networks, General Practice and the wider Health and Social Care policies would be helpful

**Skills and Competencies**

Computer literate with an ability to use EMIS and Microsoft office packages **(desirable)**

Has attention to detail, able to work accurately

Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines

Excellent communication skills, verbal and written, with the ability to adjust communication style and content to suit the audience

An excellent understanding of data protection and confidentiality issues

**Attributes**

Works effectively independently and as a member of a team

Continued commitment to improve skills and ability in new areas of work

Self-motivated and proactive

Able to undertake the demands of the post with reasonable adjustments if required

Adaptability, flexibility and ability to cope with uncertainty and change

Demonstrate ability to work in a busy environment; ability to deal with both urgent and important tasks

Excellent time keeping and prioritisation skills

**General**

The postholder will:

- Ensure the principles of openness, transparency and candor are observed and upheld in all working practices.
- The post holder will have, or acquire through training provided by the organisation, the appropriate level of safeguarding and knowledge, skills and practice required for the post and be aware of and comply with the organisation’s safeguarding protection policies and procedures.
- Ensure that any infection prevention and control issues are reported to the line manager/Infection Prevention and Control Lead.

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/Professional development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and p