Customer Trainer

7 months ago

London, United Kingdom OVHcloud Full time

Permanent contract- Customer Services- LONDON, GB, EC3R 7LP- Hybrid- Hybrid**YOUR JOB**:
Customer Trainer M/F/X

**Within your #OneTeam**

Within the customer care organization division of the OVHcloud Group, the Product Enablement team aims to deliver public events like technical trainings on our solutions to our customers, in order to accelerate the adoption of OVHcloud solutions by our customers.

The Product Enablement team is in charge of animating content in person or remotely to spread knowledge and technical expertise to our customers. Those activities contribute to the Group’s growth.

**Your main responsibilities**
- Mission 1: Deliver and spread technical knowledge and expertise on OVHcloud products to our customers during public or private events : Tutorials, theoretical training with demo, Tech Labs, Webinars.
- Mission 2: Create technical training content on OVHcloud products, adapted to audiences and delivery modes (in-person, remote, eLearning).
- Mission 3: Develop skills and knowledge in one or more areas in order to keep up with the state of the art of OVHcloud solutions.
- Mission 4 : Evangelist role with customers.

**Your future impact**
- In 6 months you will have accomplished_
- You will have deliver and spread technical knowledge and expertise on OVHcloud products.
- You will have embrase the role of cloud evangelist for our customers.
- And in 1 year you will have mastered_
- You will have develop skills and knowledge in one or more areas in order to keep up with the state of the art of OVHcloud solutions.
- You will have create technical training content on OVHcloud products, adapted to audiences and delivery modes (in-person, remote, eLearning).

x

**Skills required**
- Excellent oral communication.
- Proficient in the main pedagogical principles and animation techniques.
- Educational content designer.
- Knowledge of OVHcloud portfolio products or their equivalent at a hyperscaler (cloud providers), particularly in the public cloud universe (Compute, storage, network, Kubernetes, Database as a service, Artificial Intelligence, Identity and access management).

**RECRUITMENT PROCESS**:

- 1. Meeting within 2 to 4 weeks with our hiring officer: Pauline Leloup- 2. Interview with the manager: Wafaa Helene MOUDIANE**3. Possible meet & greet session with the team or a coworker**

Compte Épargne Temps (CET)
Intéressement
Plan d’Épargne de Groupe (PEG)
Plan d’Épargne pour la Retraite Collectif (PERCO)
- Carte Ticket Restaurant
- RTT
- Mutuelle et prévoyance d’entreprise*
- Service d’accompagnement aux Risques-Psycho-Sociaux via une plateforme dédiée*
- Subventions sport & vacances- pour tous les membres d’un même foyer

**JOINING THE OVHcloud JOURNEY**:
OVHcloud values the diversity of the people it hires and supports. For us, diversity means fostering a work environment where individual differences are recognized, appreciated and respected, so as to develop each person's full potential and strengths.
Be free to be yourself

**SUSTAINABLE DEVELOPMENT AT OVHcloud. A DEEP COMMITMENT**:
Data has a powerful impact on every aspect of our lives. It is also changing the way we think about the world, and its use reflects the kind of society we want to live in.
As a major player in the tech industry, we have been doing everything in our power for over 20 years to reduce our environmental impact through industrial innovation and to guarantee an open cloud #SustainableByDesign

Do you want to contribute to unique projects and build the free cloud together? Let's go
At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.

Customer Trainer M/F/X

**Within your #OneTeam**

Within the customer care organization division of the OVHcloud Group, the Product Enablement team aims to deliver public events like technical trainings on our solutions to our customers, in order to accelerate the adoption of OVHcloud solutions by our customers.

The Product Enablement team is in charge of animating content in person or remotely to spread knowledge and technical expertise to our customers. Those activities contribute to the Group’s growth.

**Your main responsibilities**
- Mission 1: Deliver and spread technical knowledge and expertise on OVHcloud products to our customers during public or private events : Tutorials, theoretical training with demo, Tech Labs, Webinars.
- Mission 2: Create technical training content on OVHcloud products, adapted to audiences and delivery modes (in-person, remote, eLearning).
- Mission 3: Develop skills and knowledge in one or more areas in order to keep up with the state of the art of OVHcloud solutions.
- Mission 4 : Evangelist role with customers.

**Your future impact**
- In 6 months you will have accomplished_
- You will have deliver and spread technical knowledge and expertise on OVHcloud products.
- You will have embrase the role of cloud evangelist for our customers.
- And in 1 year you will ha

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