Customer Service Trainer

7 months ago

London, United Kingdom Compass Group Full time

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families

Customer Service Trainer

£13.75

**Are you passionate about learning and development?**

**Have excellent communication, influencing and networking skills?**

**Want to build a career in a people focused business?**

Then we have an exciting opportunity to join us as a Customer Service Trainer delivering our workshops across Restaurant Associates, you will continually push for service excellence and the overall guest experience. You will be training your teams, reviewing departments, and completing audits.

More about the role:

- Ensure personal delivery style is open, inclusive, and respectful of all delegates, whilst being an ambassador for diversity and inclusion.
- Ensure health and safety of all delegates for the duration of their training.
- Deliver training content against Company standards and take part in ongoing needs analysis of design and delivery skills to ensure consistency and quality of design and delivery, across the team - ensuring all training cards are completed
- To complete all team training so the whole team can better serve our customers and clients
- To actively gain customer feedback, passing information gained onto your line manager
- To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice and train the team in good product knowledge
- To maximise all sales opportunities through selling techniques
- To be polite, professional and friendly at all times with customers, clients and colleagues
- To ensure the highest level of customer care is adhered to at all times
- To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- Complete administrative trackers and documents

Our Ideal Trainer will:

- Ability to recognise and respond to different learning styles
- Excellent communication and attention to detail
- Ability to work under pressure with excellent planning and prioritising skills
- Be IT literate, minimum intermediate PowerPoint Skills
- Resilient and willing to act on feedback
- willing to travel and work flexibly

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1204/94057001/52635778/SU

Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength

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