Contract Administrator

2 months ago

Crawley, United Kingdom BAM UK & Ireland Full time

**Building a sustainable tomorrow**

BAM FM are recruiting a Contract Administrator to be based covering our Crawley Schools contract. Working 40 hours per week 8.00am - 5.00pm Monday - Friday.

**Your mission**

Reporting to the Helpdesk Manager you will be required to log, respond and organise the full life cycle of all facilities management work; from customer enquiry to job completion. Deliver excellent customer service, interpret and manage work orders through the Concept Evolution system ensuring that contract SLA’s and KPI’s met. Provision of administrative support as required.

Principle Accountabilities:

- Inputting new work tasks in to concept to ensure that attendance takes place within the required timeframes.
- Supporting new contract mobilisation in relation to reactive works and planned maintenance.
- Inputting planned activities in to concept to ensure that PPMs take place within the required timeframes.
- Interpret planners, inputting updates into the concept evolution system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs).
- Plan and dispatch all planned maintenance tasks to engineers based on the correct skills sets, geographical location and service delivery arrangements.
- Manage complex workload, re-planning/assigning tasks as outlined in the contract planners, with support from engineering supervisor.
- Inputting progress updates into the concept evolution system, providing tracking and regular updates to the status of the request through to work complete status in line with Service Level Agreement s(SLAs).
- Dispatching all reactive tasks to engineers or sub-contractors based on the correct skills sets, geographical location and service delivery arrangements.
- Track the daily work outstanding for engineers and sub-contractors using concept evolution systems.
- Raise purchase requisition and/or purchase orders in line with agreed parameters.
- Collate accurate reports as required.
- Prioritise urgent jobs demand, reacting promptly to Health and Safety risks identified as part of job recording and prioritisation.
- Loading job completion certificates and entering time records against reactive and planned tasks and ensuring appropriate action is taken for further/quoted works.
- Managing quoted works process liaising with contract staff where required
- Escalate any complaints as required and support continuous improvement activity to reduce levels of customer complaints.
- Analysis of job history/running reports to avoid failures/financial penalties.
- Ad hoc administration duties.
- Complying with corporate health and safety, quality, environmental system requirements ensuring compliance with all legislation and BAM FM policy and procedures.

**Who are we looking for?**
- Understanding of the FM business.
- An excellent telephone manner.
- Excellent time management skills.
- Understanding of service level agreements, service targets, objectives and key performance indicator development.
- Ability to work under pressure and meet tight deadlines.
- Working knowledge of MS Office including Excel and Outlook.
- Experience in using Concept Evolution.
- GCSE’s minimum Grade C in English and Maths.

**What’s in it for you?**

A challenging and continuously changing environment in a forward thinking organisation. In addition to an attractive salary and benefits package, we support further personal growth and development.

BAM operates a flexible working policy.

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

**Who are we?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

**Our recruitment process, what you need to know?**

DBS Check will be required

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at anytime you feel you may need any reasonable adjustments, do not hesitate to speak with one of our team, and we will do our best to support you.

Work Location: In person

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