Customer Resolution Team Leader

1 week ago


Portsmouth, United Kingdom VIVID Housing Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people**

We’re recruiting for a** **Customer Resolution Team Leader based in Portsmouth. This is a full-time, permanent position working 37 hours per week with a minimum 20% office based to promote collaboration and team working within the Customer Resolution team and other colleagues across the business.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As Customer Resolution Team Leader, you’ll manage a team of dedicated Resolution Advisors to handle customer feedback and complaints, ensuring team performance is meeting agreed standards against VIVID complaints and compensation policies, whilst ensuring the team develop a positive culture of complaints across VIVID and compliance with the Housing Ombudsman code underpins all activities.

You’ll be passionate about customer service and enable your team to reach resolution for customers at the earliest opportunity. You’ll need to be a confident communicator, with the ability to present at all levels in the organisation. You’ll also be required to handle escalated complaints and deliver a professional complaints service when dealing with emotive and complex issues

You’ll be an ambassador for change and will ensure we effectively capture lessons learnt and root causes to support the Quality manager deliver ‘lessons learnt’ sessions to embed improvements as a result of customer feedback

We’re looking for someone with a proven track record of managing a complaint team with KPIs and ideally with a regulatory background focus on delivering high quality services to meet customer need.

**First Interviews will be held via teams WC 19th February
We're a leading provider of affordable homes and extensive support services in the south of England. We believe that everyone has the right to a safe and secure place to call home, and from the moment customers move into their VIVID home we’re here to help with that and more.

Our customers have access to a wide range of tailored advice to sustain their tenancies and look after their wellbeing. We invest in our homes and communities for the long-term, and this means in the quality, safety and energy efficiency of existing homes and neighbourhoods, with a firm focus on improving services so they’re easy to use and access by our customers.

We’re addressing the shortage of affordable housing in the south, building the right type of homes to meet the needs of our local communities. We’re the sixth largest developer of new homes amongst housing associations in England, having built around 1,400 last year.

This is summed up in our vision “More homes, bright futures”.



  • Portsmouth, Portsmouth, United Kingdom Countryside Properties Full time

    Salary £31,655 + discretionary bonusLocation Portsmouth (Hybrid)The Vacancy We're VIVID –We offer a vibrant, friendly, inclusive culture that supports and develops the best people We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working...


  • Portsmouth, Portsmouth, United Kingdom Countryside Properties Full time

    Salary £31,655 + discretionary bonusLocation Portsmouth (Hybrid)The Vacancy We're VIVID –We offer a vibrant, friendly, inclusive culture that supports and develops the best people We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working...


  • Portsmouth, United Kingdom VIVID Housing Full time

    We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports and develops the best people! We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working 37 hours a week, with a minimum of 20% of this to be office based to...


  • Portsmouth, United Kingdom VIVID Housing Full time

    The Vacancy We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports and develops the best people!  We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working 37 hours a week, with a minimum of 20% of this to...


  • Portsmouth, Portsmouth, United Kingdom VIVID Housing Full time

    The Vacancy We're VIVID –We offer a vibrant, friendly, inclusive culture that supports and develops the best people We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working 37 hours a week, with a minimum of 20% of this to be...


  • Portsmouth, United Kingdom VIVID Housing Full time

    **We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports and develops the best people!** We have an exciting opening for a Customer Resolution Advisor (Complaints) to join us on a permanent basis. Based out of our Portsmouth office, this is a full time role working 37 hours a week, with a minimum of 20% of this to be office based to...


  • Portsmouth, United Kingdom VIVID Housing Full time

    **We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for a Customer Resolution Coordinator based in Portsmouth. This is a full-time, permanent position working 37 hours per week with a minimum 20% office based to promote collaboration and team working within the Customer...


  • Portsmouth, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 37 Belmont Grove, Bedhampton, PO9 3PT- Pay: £13.32 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 5:45am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview- Full, paid training provided- - You...

  • Quality Officer

    1 week ago


    Portsmouth, United Kingdom VIVID Housing Full time

    **We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!** We’re recruiting for a Quality officer based in Portsmouth. This is a full-time, permanent position working 37 hours per week with a minimum 20% office based to promote collaboration and team working within the Customer Resolution team...


  • Portsmouth, United Kingdom Checkatrade Careers Full time

    **Customer Service Team Leader** **_ Do you bring out the best in people? Are you able to manage, motivate and lead your team to success? Looking for a Team Leader role that ticks all the boxes?_** **Varied Work **-** Brilliant Team **-** Mix of home & office working **-** **Career progression** **-** **Growing company **-** **Brilliant Benefits...

  • Team Leader

    3 weeks ago


    Portsmouth, United Kingdom Ministry of Justice Full time

    **Team Leader - 72549** **£25,827 - £27,170** **Portsmouth**: **HM Courts and Tribunals Service** **Region**: South West **Job Title**:Team Leader **Location**:Portsmouth Combined Court, Winston Churchill Avenue, Portsmouth,PO1 2EB **Duration**:Permanent - 1 Position **Pay Span or equivalent**:EO **Salary**: £25,827 - £27,170 **Background** HM Courts...


  • Portsmouth, Portsmouth, United Kingdom Checkatrade Careers Full time

    Customer Service Team Leader_ Do you bring out the best in people? Are you able to manage, motivate and lead your team to success? Looking for a Team Leader role that ticks all the boxes?_Varied Work - Brilliant Team - Mix of home & office working -**Career progression - **Growing company - **Brilliant Benefits -Due to continued growth and the expansion of...


  • Portsmouth, United Kingdom Checkatrade Careers Full time

    **Complaints Investigation Team Leader** - Do you bring out the best in people? Are you skilled in leading your team to success?_ We have an exciting opportunity for an experienced Complaints Investigation Team Leader to join our Reviews Department. You’ll lead a team of Specialist by coaching and developing the team to deliver high level, values-led...


  • Portsmouth, United Kingdom Amour Recruitment Full time

    **Amour Recruitment** is working exclusively for this local business who is seeking a **Customer Service Team Leader** to support and work with 3 advisors based in **Portsmouth**. **Duties include**: - Answering incoming calls and handling account enquiries - Processing orders and returns - Performing administrative functions - Resolve product, service...

  • Team Leader

    3 weeks ago


    Portsmouth, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 276700**Salary**: - £25,827 - £27,170**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things you need...


  • Portsmouth, United Kingdom CMA Recruitment Group Full time

    CMA are partnering with a growing business based in Cosham,to recruit an experienced Purchase ledger Team Leader to join the team on a permanent basis.This is an exciting opportunity to join a growing business, help shape the function, and be at theforefront of process improvement. Reporting into the Management Accountant this is an ideal opportunity for...


  • Portsmouth, United Kingdom CMA Recruitment Group Full time

    CMA are partnering with a growing business based in Cosham,to recruit an experienced Purchase ledger Team Leader to join the team on a permanent basis.This is an exciting opportunity to join a growing business, help shape the function, and be at theforefront of process improvement. Reporting into the Management Accountant this is an ideal opportunity for...


  • Portsmouth, United Kingdom CMA Recruitment Group Full time

    CMA are partnering with a growing business based in Cosham, to recruit an experienced Purchase ledger Team Leader to join the team on a permanent basis. This is an exciting opportunity to join a growing business, help shape the function, and be at the forefront of process improvement. Reporting into the Management Accountant this is an ideal opportunity for...


  • Portsmouth, United Kingdom CMA Recruitment Group Full time

    CMA are partnering with a growing business based in Cosham, to recruit an experienced Purchase ledger Team Leader to join the team on a permanent basis. This is an exciting opportunity to join a growing business, help shape the function, and be at the forefrontof process improvement. Reporting into the Management Accountant this is an ideal opportunity for...

  • Team Leader

    3 days ago


    Portsmouth, United Kingdom Card Factory Full time

    Job Introduction **Location: Portsmouth** **Contracted Hours Available: 12** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...