Senior Donor Information Officer

4 days ago

London, United Kingdom Human Fertilisation & Embryology Authority Full time

**Details**:
**Reference number**:

- 232974**Salary**:

- £30,042 - £30,042**Grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- HFEA - Information**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working**Number of posts**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- London, London (region), E20 1JQAbout the job

**Summary**:
We are looking for a full-time Senior Donor Information Officer to work within our small team on the Opening The Register (OTR) function on a permanent basis. This team manages requests from donors, donor-conceived individuals and their parents for information about donors, siblings and outcomes held on our Register (a secure database of fertility treatment information), in line with the HFE Act.

**Job description**:
**Responsibilities**:
This is an exciting opportunity for someone self-motivated who has good verbal and written communication skills, excellent customer care skills along with experience of handling highly sensitive data. A very high level of attention to detail is essential for this role, as well as good IT skills and experience of manipulating data and using databases. A small but important part of the role involves sensitive phone conversations so either a counselling qualification or training in listening skills and/or a willingness to conduct ‘difficult’ conversations is needed.

Given the high numbers of complex cases you will manage, you will need to demonstrate excellent organisational, time management skills and record keeping skills as well as a proven ability to meet deadlines and prioritise tasks.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Security**:
- People working with government assets must complete basic personnel security standard checks.**Selection process details**:

- Competency based panel interview
- Feedback will only be provided if you attend an interview or assessment.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expected of civil servants.
- We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.- Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.**Contact point for applicants**:
Job contact:

- Name:
- Danya Harris
Recruitment team:
- **Further information**:

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