Donor Relations Officer

8 months ago

London, United Kingdom English National Ballet Full time

At English National Ballet (ENB), we love working with people who are passionate about what they do. We aim to support employees to develop their skills and bring new ideas to the table. ENB is committed to putting in the long-term work to ensure a respectful workplace where diversity, inclusivity, positive change, and learning, are embraced and celebrated.

**About the role**

As Donor Relations Officer you will play a key role in English National Ballet’s programme of donor engagement, information management, communication, and fundraising.

Working to the priorities set by the Supporter Engagement Manager, the role will focus on:

- Supporting the relationship management of our donors through excellent written and verbal communication, understanding the importance of donor care.
- Contributing towards securing fundraised income from membership and appeals.
- Leading on reporting across the Development team.
- Carrying out day-to-day administration of the Friends and Patrons schemes, which will include processing tickets, events bookings, and sending timely renewals.***

**Responsibilities**
- Manage and regularly review the donor thanking process; provide a point of continuity between the point of giving, the immediate mailing of thanks, and the ongoing process of donor reporting.
- Maintain a bank of reporting material available for donor reports and stewardship mailings, ensuring it remains up-to-date and broad in topic.
- Work in a collaborative and integrated way with colleagues across ENB, aimed towards the productive sharing of relevant organisational information.
- Act as an ambassador for ENB and attend events as required in evenings/weekends.

**Key Selection Criteria**
- Experience of working in fundraising and/or relationship or account management
- Ability to understand diverse interests of audiences across all giving levels, and how to develop messaging strategies that engage them.
- Excellent written and verbal communication skills, and the ability to sensitively match communication styles to varying audiences.
- Ability to develop and manage strong working relationships with internal and external stakeholders.
- Strong time management skills, ability to multitask against strict deadlines, with a focused and calm approach.

English National Ballet has been bringing world-class ballet and music to the widest possible audience for over seventy years. We are a pioneering Company at the forefront of ballet’s growth and evolution: celebrating tradition whilst striving to innovate and develop the artform. ENB is also a UK leader in creative learning and engagement practice, building innovative partnerships and community programmes. English National Ballet is committed to artistic excellence and to sharing ballet with as many people as possible, across the UK and around the world.

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