Customer Service and Administration

3 weeks ago


LeighonSea, United Kingdom Direct2Market Ltd Full time

**About the Company**

We are a fast-growing e-commerce company, supplying builders’ hardware to the trade and public.

**About the Role**

We have a vacancy available to join our energetic team in our busy office where customer satisfaction is at the heart of everything we do.
- 40 hours per week, offering a salary between £21,840 - £24,840 per annum (depending on experience)
- Hours of 8.30am - 5.30pm Monday - Friday
- 21 days holiday per annum

**Role responsibilities**:

- Talking to customers, assisting with orders
- Providing exceptional customer service through all channels
- Liaising with courier companies to track parcels
- Building a relationship with key customers
- Dealing with feedback and complaints to maximise customer retention

**About You**:
Bright and energetic team player who thrives on giving exception customer service and likes working in a fast-paced environment:

- Enthusiastic and focused on getting the job done
- Enjoys working as part of a team
- Takes pride in work and great attention to detail
- Cares about customers and making them happy
- Experience not necessary but an advantage
- You have practical mind to help you understand how products work

**Benefits**:

- On-site parking
- Full time Salary: £21,840 - £24,840 per year
- Friendly office environment
- Competitive salary
- 8 hour shift

**Experience/Requirements**:

- Customer service/ customer facing role: 1 year
- Experience of Ironmongery and or building materials would be advantageous
- Leigh-on-Sea, SS9 5LP: reliably commute or plan to relocate before starting work (preferred)

**Salary**: £21,840.00-£24,840.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Leigh-on-Sea: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: One location



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