Senior Customer Service Advisor

4 weeks ago


West Yorkshire, United Kingdom Huntress Full time

**Senior Customer Service Advisor**

**Location**: Kirkstall LS4

**Salary**: £25,000

Are you a highly organised individual with strong customer service skills? Do you have experience in an office-based environment?

**The Role**:

- Onboarding of all new e-commerce accounts
- Main point of contact for SME accounts; providing support and assistance through all their interactions and transactions
- Review outstanding proforma orders/quotations within SAP to ensure conversion is maximised
- Identify development potential within existing accounts by studying current business
- Review transactions with proforma customers with a view to converting to credit accounts
- Develop and implement a follow up after sales service for new customers to ensure the service received has met/exceeded their expectations
- Effective utilisation of the CRM system; ensuring data is accurate, relevant and compliant
- Proactively establish and maintain effective working relationships with external sales team to ensure effective collaboration and development of accounts
- Attend customer meetings either onsite or at customers premises s

**What we are looking for**:

- Strong interpersonal skills are required to develop rapport and build relationships with new/existing customers
- Fact Finding: Comfortable using a range of tools to pull together information about prospective customers to support sales team when making contact
- Attention for detail: Have a close eye for detail to support problem solving
- Flexibility: Be comfortable balancing multiple tasks and activities concurrently
- Methodical approach to your work ensuring high accuracy of right first time
- A driven Individual who thrives at working under own initiative/minimum supervision; whilst having the humility and maturity to seek support

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.



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