Service Administrator

4 weeks ago


Sawbridgeworth, United Kingdom Optimus Learning Services Full time

We are seeking an experienced customer services administrator who wants to help create positive client and user experiences.

You will be responsible for working with clients and assisting with the management of training courses and events.

**About us**

Optimus Learning Services provides an outsourced learning service for organisations, taking responsibility for the sourcing, booking and management of training events and courses.

We focus on relationship building and providing outstanding customer care which has resulted in fast growth during the past 24 months.

We are professional, agile, customer-centric, and our goal is to to offer companies a more convenient and easier way to source, purchase and manage employee training and learning.

Our work environment includes:

- Work-from-home days
- Growth opportunities
- Relaxed atmosphere

**Responsibilities**:

- Event administration & co-ordination
- Service Desk - First response to queries
- Data input on our training management system - Putting on courses, adding delegates to course. Raising invoices and PO’s
- Delegate communications
- Maintaining service trackers
- Maintaining attendance records
- Monitoring evaluations
- Supplier communication
- General admin duties including call answering

Essentials
- Proven track record of sales success for service companies (3 years)
- Excellent attention to detail
- Process driven mindset
- Excellent communication and interpersonal skills - phone, written, virtual and in person

Desirable
- Compliance awareness/management
- Training/learning background

This role offers hybrid working however we would require a presence in the office at least 2 days a week for weekly meetings and on the job training.

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company.

Salary - £24,000

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 3 years (required)

Work Location: Hybrid remote in CM21 9jX

Application deadline: 10/09/2023


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