Head Receptionist

**Full Job Description**

**Job Purpose**:Responsible for leading a team of receptionists who ensure that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice.
Reports to: Practice Manager
**Key accountabilities**

**Patients**
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
- Respond to and diffuse issues and any patient complaints

**People**
- Build and nurture great working relationships with the Clinical team
- Recruit, retain and develop the team of Receptionists and be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
- Deputise for the Practice Manager

**Performance**
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers, provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system review checks to identify and action issues around debt, open courses, DNAs

**Process**
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures

**Person Specification**
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organisational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Demonstrates the ability to supervise/manage a team
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems, experience of using R4 desired

(40 hours over 5 days)

**Salary**: From £21,195.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- LANCASTER: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 30/01/2023
Expected start date: 13/02/2023