Head of Reception

3 weeks ago


Lancaster, United Kingdom Hilton Grand Vacations Full time

Head of Reception - £11.69 per hour

Thurnham Hall - LA2 0DT

**What will I be doing?**

As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed” service culture is followed at all levels. Reporting to the Resort Manager, the main job duties are:

- To manage the Reception Team on a daily basis in line with the company standards of service excellence
- To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded
- To recruit, train and develop the Reception team
- To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests
- To organize the Reception shifts and work planning
- To manage the Reception budget in terms of expenses and revenue
- Present a welcoming impression to guests by all reception staff both on the telephone and in person
- Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division
- To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure clients satisfaction
- To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates
- Other duties assigned

**Qualifications**

**What are we looking for?**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- At least 3 years previous experience in a similar role
- Ability to motivate and lead a team
- Ability to multi task and work under pressure
- Good working knowledge of Microsoft Office
- Competency in cash handling, banking reconciliations and budgetary control
- Excellent communication skills both written and verbal


  • Head of Reception

    4 weeks ago


    Lancaster, United Kingdom Hilton Grand Vacations Full time

    Head of Reception - £11.69 per hour **What will I be doing?** As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed” service culture is followed at all levels. Reporting to the Resort Manager, the...

  • Head Receptionist

    4 weeks ago


    Lancaster, United Kingdom mydentist Lancaster Full time

    **Full Job Description** **Job Purpose**:Responsible for leading a team of receptionists who ensure that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and supporting the efficient and effective running of the Practice. Reports to: Practice Manager **Key accountabilities** **Patients** - Welcome...

  • Receptionist

    5 days ago


    Lancaster, United Kingdom Ministry of Justice Full time

    **Receptionist - Lancaster - 74691** **£20,126 - £23,182** **Lancaster**: **Note**:Evening work may be required in all areas. **Job Title**: Receptionist **Directorate**:Probation Service **Band**: PS Band 2 **Overview of the job** This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to...


  • Lancaster, United Kingdom Ministry of Justice Full time

    **Case Administrator to support Senior Probation Officers - Lancaster - 77282** **£20,126 - £23,182** **Lancaster**: This focussed Case Administrator role is to support Senior Probation Officers in Sentence Management and Courts (where applicable) across the whole PDU. Tasks within the role will include (but are not limited to): - Monitor shared...


  • Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    Specialty Doctor Emergency Department Employer Location Lancaster Salary £52,530 to £82,400 per annum, pro rata Closing date 15 Feb 2024 View more Profession , Grade Contract Type Hours Setting You need to or to save a job. To be responsible, with Emergency Department (ED) Senior colleagues, for the reception, resuscitation, diagnosis and...


  • Lancaster, United Kingdom mydentist Lancaster Full time

    This job is for 40 hours a week - This will include weekend work.Start Date : July 2023 due to practice move - New Location will be St Nicholas Arcases Shopping Centre (Aug 2023) **Receptionist** **Job Purpose**:Responsible for ensuring that our patients always receive the best quality patient experience. Optimising utilisation of surgery time and...


  • Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    A secondment will be considered for internal applicants with prior agreement from your current line manager. We are delighted to advertise a twelve month fixed term contract position for a Matron for Maternity Service at our Royal Lancaster Infirmary site, this is an exciting opportunity for dynamic and experienced Midwife to be appointed into a senior...


  • Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    We are looking for a Porter (Patient Environment Assistant) 37.5 hours per week over 7 days, including shifts to join our team here at Royal Lancaster Infirmary. You should be hard working, punctual and able to work on your own initiative or as part of a team. The aim of the role is to support the clinical teams in maintaining the optimum environment for...


  • Lancaster, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    We are looking for a Porter (Patient Environment Assistant) 30 hours per week over 3 days including shifts to join our team here at Royal Lancaster Infirmary. You should be hard working, punctual and able to work on your own initiative or as part of a team. The aim of the role is to support the clinical teams in maintaining the optimum environment for our...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This post has received Royal College ApprovalApplication for this substantive post will only be accepted if you are in the process of obtaining your CCT/CSER within six months of interview.We are delighted to be able to offer an opportunity for a highly motivated, ambitious, dynamic individual to join our committed and well integrated multidisciplinary team,...

  • Consultant Physician

    4 weeks ago


    Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This post has received Royal College Approval We are delighted to be able to offer an opportunity for a highly motivated, ambitious, dynamic individual to join our committed and well integrated multidisciplinary team, providing high standard care to the local community. This will be a full-time, substantive post ( Those with sub-specialty training in...


  • Lancaster, Lancashire, United Kingdom University Hospitals of Morecambe Bay NHS Foundation Trust Full time

    This post has received Royal College Approval Application for this substantive post will only be accepted if you are in the process of obtaining your CCT/CSER within six months of interview. We are delighted to be able to offer an opportunity for a highly motivated, ambitious, dynamic individual to join our committed and well integrated multidisciplinary...