Receptionist

2 weeks ago

Lancaster, United Kingdom Hilton Grand Vacations Full time

Full Time Receptionist - £11.00 per hour

Thurnham Hall, LA2 0DT

**What will I be doing?**

As a Receptionist, you will be part of a team of motivated and skilled individuals, providing an effective and efficient function throughout the Resort reception department and looking after our loyal members who return repeatedly, to enjoy their holiday in these beautiful surroundings.

Reporting to the Head of Reception the main job duties will include, but are not limited to:

- Checking guests in and out of the accommodation, dealing with any queries, complaints and requests they may have, handling cash and taking payments where appropriate
- Answering the switchboard in a timely and professional manner
- General administrative duties and daily banking
- Being the first point of contact for all guests ensuring the expectations are met if not exceeded
- Promoting the resort and company through Social Media channels
- General ad hoc duties as requested by your managers

**Qualifications**

**What are we looking for?**

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Previous experience in a similar role would be advantageous
- The ability to multi task and work calmly under pressure
- A genuine, friendly, natural and outgoing personality
- Good organisational skills and attention to detail
- The ability to work on your own initiative as well as part of a team
- Have a ‘can do’ and positive approach
- Flexibility
- Must be computer literate

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