Patient Administration Officer

5 days ago

Windsor, United Kingdom GenesisCare Full time

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as a Patient Administration Officer at our state-of-the-art cancer care centre located in Windsor Join our dedicated team at GenesisCare UK and be part of something extraordinary.

The Role:
As a Patient Administration Officer with us, you'll play a pivotal role in being responsible for ensuring all patient referrals are processed and appointments are booked efficiently in accordance with GenesisCare policies and will undertake all administrative activities required along with providing excellent customer care to patients and visitors attending the Centre. This is your opportunity to make a meaningful impact and develop your career.

What You'll Do:

- Providing all patients with a courtesy call within 24 hours of receiving the referral
- Communicating with the clinical teams to ensure the referral is effectively processed
- Provide the patients with all the information required regarding their appointments at GenesisCare
- Request dataset, medical images and previous treatment information from other secretaries and hospitals
- Engaging with NHS Trusts as and when required
- Liaising with the internal Finance team to ensure bookings can proceed
- Booking additional services to enhance the patient experience (Penny Brohn, exercise medicine, dietician, taxi etc)
- Manage scheduling of appointments and activities for patients, consultants, and staff
- Ensure accurate data is entered into MOSAIQ for all referrals, in line with the agreed processes within GenesisCare
- Maintaining all aspects of the patient pathways by completing MOSAIQ QCL’s (Quality Checklists)
- Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation
- Reception duties are part of the role, you will need to be the first point of contact for all visitors to the centre and appropriately participate in all reception duties
- Maintain a safe and clean reception area by complying with procedures and regulations
- Be responsible for the daily maintenance of the centre’s fire box and centre checks
- Ensure all patients always experience the highest levels of service
- Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
- Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
- Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
- Undertake company designated mandatory training
- Occasionally work out of hours to ensure that breakdowns or crisises are resolved with minimum impact to service and treatments
- Adhere to company standards in respect of appearance, behaviour, and demeanour
- Carry out any other duties appropriate for a post of this nature
- Work flexibly to achieve GenesisCare business objectives
- Maintain security by following procedures and booking patients and visitors in and out of the centre
- Act as a trainer and mentor for new staff
- Utilising Datix to log comments/concerns and compliments

What You'll Have:
Experience and skills:

- Possess excellent verbal and written communication skills.
- Previous experience managing a busy reception area
- Experience in a customer focused environment
- Strong relationship building skills
- Experience within a diverse range of administrative roles
- Evidence of an empathetic and holistic approach to patient care
- Experience with resolving complaints satisfactorily

Qualifications and Knowledge:

- Experience of using MOSAIQ IT package an advantage
- Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
- Previously worked within the healthcare sector preferred

Why Choose GenesisCare:
Discover what's in store for you when you join the GenesisCare UK team:

- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Enjoy hassle-free commutes with free parking at most of our centres.
- Treat yourself with exclusive retail discounts.

Who We Are:
GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patie

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