People Services Administrator
2 weeks ago
**Purpose**:
To provide a first-class administrative service to the People & Sustainability function, colleagues, and stakeholders as applicable. With a key focus on moments that matter, enablement of self-service and digitisation of processes where possible. This role is a key part of a credible high-performing team that is known to be right first time with all responses.
**The Role**:
- Carry out a broad range of general administrative duties in order to assist the smooth running of the department in an efficient, effective, proactive, accurate and timely fashion.
- Easy to do business with and provide up to date information that is right first time.
- Provide and maintain relevant information for key stakeholders in different formats, for example provision of toolkits and updating the Tunnel to promote self-service where possible.
- Work closely with our Talent Team to support the new starter process ensuring a smooth transition from job offer through to joining the Club.
- Complete the administration associated with new starters to the Company e.g., issuing of offer packs and coordinating all reference checks, including effective monitoring and maintenance of ETW.
- Undertake the referencing procedure for new starters with the Company and respond to reference requests from ex-employees as required.
- Process all payroll paperwork as necessary, i.e., starters, leavers, and amendments in line with relevant deadlines and SLA’s, managing expectations of stakeholders accordingly.
- Maintain and manage all company benefits; liaising with third party benefit providers to ensure all data is accurate and aligned for a smooth colleague journey whilst ensuring up to date base knowledge to manage day to day queries effectively.
- Be proactive and responsible for seeing all queries through to resolution in a well-timed manner.
- Actively problem solve and identify areas for improvement making proposed solutions for positive change as applicable, taking ownership for this in own area of responsibility.
- Offboard all relevant colleagues in line with SOx requirements, working closely with Payroll and IT as necessary.
- Be responsible for the maintenance of all personnel records ensuring information is filed correctly, accurately, in real-time and in line with GDPR.
- Maintain the People Services owned Inboxes, responding to enquiries in line with agreed SLA’s.
- Answer People administration queries over the phone and face to face with a high level of professionalism.
- Answer routine questions relating to People policies and procedures and where necessary refer the query to another member of the People & Sustainability team as relevant.
- Responsible for the administration and support of People employee initiatives that are in place from time to time.
- Assist in the administration and co-ordination of United Performance process as applicable.
- Assist Talent, Learning & Development in business-as-usual administration as required, for example compliance e-learning.
- Produce reports and departmental KPIs as and when required, including accurate and timely completion of monthly Finance Reports.
- Set up new starters on relevant systems and work in conjunction with People Systems & MI Lead to maintain all relevant systems
- Maintain confidentiality and adhere to GDPR at all times.
- Ensure compliance with all Audit requirements, supporting internal and external audits as applicable.
- Must ensure all activity is processed in line with relevant Delegated Authorities and SOx compliance.
- Assist People & Sustainability team as necessary with any People & Sustainability related projects being undertaken.
- Identify and meet the needs of key stakeholders focusing on initiating and welcoming contact and communication whilst striving to deliver a first-class PS admin service.
- Work in partnership with relevant key stakeholders, namely Finance, Payroll, IT and Security to ensure seamless operation.
- Recognise potential complaint situations and make effective steps to avoid and/or resolve these situations, escalating to the People Services Team Leader/Head of People Services as necessary.
- Ensure effective communication within the People & Sustainability team and actively offer support and guidance as necessary.
- Multi-skilled; may have ownership of relevant workstream(s) but have general proficiency in all areas of PS Admin constantly looking for continuous improvement in all that we do.
- Undertake any necessary internal or external training sessions and take personal responsibility for self-development to realise own potential.
- Work on any projects as agreed by the People Services Team Leader or Head of People Services.
- Undertake any other duties as may be reasonably assigned by the People Services Team Leader, Head of People Services, or members of Executive Management from time to time.
**The Person**:
- Excellent communication skills on every level.
- Fast-paced worker with exceptional attention to detail
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