Customer Services Officer

3 weeks ago

Scarborough, United Kingdom North Yorkshire Council Full time

**Customer Service Officer**

**Salary**: £25,119 - £26,873 (Pro-rata for part time)

**Hours**: Part-time, 20 & 25 hours available - these hours must be worked over 5 days.

**Contract Type**: Permanent

**Location**: Scarborough
- Do you have excellent communication skills and a passion for providing outstanding levels of customer service? Are you someone that can use innovative thinking to come up with timely solutions to problems? _
- Are you seeking a varied and exciting role which can provide you with opportunities to develop your career? If so, we want to hear from you_

**About our team**

Our customer service team here at North Yorkshire Council, are a friendly, forward-thinking, and driven team, with a strong customer focused ethos and culture. Our customer service teams deliver a variety of services across a multi-channel environment. We are the front-facing positive and professional image of North Yorkshire Council.

Currently we have exciting opportunities available for Customer Service Officer to become part of our inspirational Customer Service Team in Scarborough.

**The role**

As a Customer Service Officer, you will be the first point of contact for all enquires. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.

The role of Customer Service Officer is an exciting and varied role where no two days will be same. Enquiries range from reporting of a broken streetlight to someone wishing to access our services on behalf of a family member. Our staff are not only responding to general enquiries but also deal with some very specialist areas of work.

To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into our specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.

We have opportunities available within a number of bases of work across the County, with hybrid working available for all of our Customer Service roles.

**What you will bring**

We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers across North Yorkshire.

Ideally you will:

- Have experience working in a customer focussed environment
- You will be able to effectively communicate verbally and in writing with customers using a range of different channels.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.

**What we can offer you**

As a North Yorkshire County Council employee, you will have access to some great benefits via our everybody benefit’s scheme such as shopping discounts, home technology and green car salary sacrifice schemes, financial wellbeing and health assured, our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.

**Contact & Apply**

**Key dates**:
**Closing date**: Monday 4th September 2023

**Shortlisting**: Tuesday 5th September 2023

**Interview date/Assessment Centre**: w/c 11th September

**Job Description**:
Rewards

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