Senior Quality

5 months ago


Remote, United Kingdom Liberata Full time

**Key tasks and responsibilities will be**:

- To perform quality checks on a range on business rates decisions across all accounts, locations and work types
- To provide remote support to NNDR employees via information requests
- To support a Disputes Process
- To support the maintenance and development of KHUB Business Rates section
- To support the evaluation of the impact of new legislation
- To accurately input the outcomes of your reviews and checks, and make superseding or revising decisions on the relevant back office system
- To provide training on NNDR to internal and external trainees
- To provide written reports of training outcomes, with recommendations and analysis
- To give guidance and assistance to less experienced officers where required

**Essential skills and requirements**:

- Have Business Rates processing experience to a high degree of accuracy and performance
- Demonstrate a positive commercial awareness centred towards the achievement of collection targets and understand that the collection of Business Rates is crucial to the wider funding of Council services
- Demonstrate a good knowledge of current legislation and good practice relating to Business Rate processing and ensure that all mandatory and discretionary powers are exercised fairly, equitably and within the law
- Have the ability to make effective and clear decisions on work tasks, demonstrating logical thought and standard methodology with references to sources of information used in your decision making
- Be able to communicate and impart information in a clear and meaningful way to internal and external service users via a wide range of means including individual, workshop groups, webinar and teams
- Have proven or demonstrable ability to prioritise work items and meet productivity targets
- To have the ability and desire for active engagement and participation in team meetings or workshop sessions
- Have an understanding and/or demonstrable experience of the necessity and importance of following company policies
- Demonstrate the ability to adapt well to change and work within a demanding role that will require flexible working and learning new skills
- Demonstrate a pragmatic and measured approach to dealing with circumstances where there may be conflicting information or opinions

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.


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