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Administrator

4 months ago

StokeonTrent, United Kingdom Acorn Training Ltd Full time

**Location**

North Staffordshire

**Salary**

£20,319 - £24,000

**Hours of Work**

Both full and part time available

**Key Responsibilities**
- Providing the management and delivery team with administrative functionality in order to ensure that learners/clients are supported to the highest standards
- Accurate processing of data to ensure that auditable evidence is in place for any funding claims in line with the requirements of legislative acts
- Provide customer service support face to face, online and over the telephone to all stakeholders

**Job Details**

1. Input data from paper sources onto a computerised system accurately and in line with performance requirements

2. Answer the telephone and provide outstanding customer service standards at all times

3. Provide administrative support to the management and delivery team to ensure that processes within the training environment run smoothly and to the required quality and performance standards

4. Process financial documentation, such as purchase requisitions, orders, invoices

5. Process staff documentation, such as personal details, annual leave

6. Liaise with suppliers and subcontractors in line with the key responsibilities of this role to ensure the smooth running of service delivery to the required quality and performance standards

7. Maintain digital based records to ensure audit requirements are met

8. Maintain a positive and professional company image at all times

9. Support the company’s equality of opportunity statement at all times

10. Ensure that policies with regards to Data Security are adhered to

11. Support the company Quality Policy and Information Security priorities

12. Work safely, supporting the company Health and Safety Policy

13. Perform any additional requests in line with the key responsibilities of this role

**Person Specification**

**Essential Skills**
- NVQ Level 2 in Customer Service, Administration, IT or Accounting
- GCSE (or equivalent) in English Language and Mathematics

**Desirable Skills**
- First Aid at Work Certificate
- IOSH Health and Safety Qualification
- NVQ Level 3 in Customer Service, Administration, IT, Information, Advice and Guidance or Accounting
- Level 2 computerised accounts qualification

HR Qualification

**Essential Knowledge**
- Administration
- Knowledge of Microsoft Office packages including Microsoft Outlook, word and excel

**Desirable Knowledge**
- Sage Line 50 and Sage HR
- Learning and Skills based IT systems

**Essential Wider Skills**
- The ability to work under pressure in a highly performance driven organisation
- The ability to work effectively as part of a team
- The ability to work accurately and actively programme solving
- The ability to reflect on your own performance to support quality improvement
- The ability to manage time effectively and plan your own work load
- The ability work with little supervision or guidance
- The ability to maintain one’s own motivation when things are getting tough
- The ability to be proactive
- The ability to understand one’s own limitations within the role

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £20,319.00-£24,000.00 per year

**Benefits**:

- Employee discount
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Admin