Technical Support Engineer

2 months ago


Hemel Hempstead, United Kingdom Brook Street Full time

3 years' experience as a Technical Engineer or a similar role within an IT support environment "
Diligent and logical approach to working with strong problem-solving skills
" Excellent customer focused approach and commitment to service delivery
" Ability to prioritise workload
" Good interpersonal and communication skills, both verbal and written
" Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating systems
" Secondary school education
" Microsoft Certified Professional
" Previous MSP experience
" Ability to negotiate with and influence staff at all levels
" Imparting your technical knowledge to others and welcoming the opportunity to mentor junior members of the team
" Experience with MS Teams
" Experience with Cloud based Managed Service Platforms
" VoIP knowledge, preferably Gamma
" Knowledge of Cisco or HP switch and router infrastructure
" Knowledge of scripting in PowerShell, batch files or VBScripts
" Network Security Technologies including IDS/IPS
" Apple products and support
" Knowledge of desktop imaging software/services


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