Team Leader

3 months ago

StokeonTrent, United Kingdom Davies Group Full time

**Team Leader**

**Stoke-On-Trent - ST1 3DH**

**37.5 hours per week**

**Why would you join Davies?**

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

- Reward platform - discounts for over 800 retailers
- 25 days holiday (rising with service plus option to purchase up to 5 extra days a year)
- Development, training, and professional qualifications

Davies Group are currently looking for a Team Leader to support our Specialist claims team within our Stoke office. Becoming a Team Leader means that you’ll play a key part in managing a team dedicated to the management of Specialist claims for numerous clients. So, you’ll ideally need to come to us with a strong claims background, and the appetite to lead a team in a fast-paced and continually evolving environment.

**What will your day look like**:

- Ownership and oversight of the claims handling team, including management of team workload
- Development of claims handers to achieve client SLAs via support and coaching
- Ensure a high level of staff engagement
- Attend Client Review Meetings where appropriate
- Conducting regular performance and audit reviews, include annual PDR’s
- Managing claims handler absences
- Continuous improvement focus leading excellent customer service and technical delivery of claims
- Complaint escalation point
- Ensure Key Performance Indicator targets are reached and maintained
- Manage client communications and perform weekly reporting elements

**Abilities And Knowledge**:

- Proven experience within a similar role leading a team, ideally within a call centre/customer focused environment
- Strong communication skills, both written and verbal
- The ability to lead and motivate a team to achieve performance targets
- A proactive attitude and an enthusiastic approach

**A bit about Davies**:
We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda. Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses.

We are a multi award-winning specialist professional services and technology business. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.

**Our values**:
Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are **D**ynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are **I**nnovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We **S**ucceed together
- We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are **C**onnected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Life insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person

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