Scheme Housing Officer

3 weeks ago


Reading, United Kingdom Southern Housing Full time

**The role**

**Part Time role with an expectation to work 20 hours per week**

Reporting into a Team Manager, you will provide a frontline service to our Independent Living Sheltered, Extra Care and/or Over-55s schemes.

You will provide an effective housing management and support service to older residents within defined policies and procedures and in accordance with agreed standards. You’ll ensure customers’ needs are met and strategic objectives and team plans are successfully delivered.

You will ensure schemes and services are safe and well-managed to ensure our residents are supported to live independently within active communities

You will be flexible to working across a broad geographic area and attend meetings outside of your core working hours will be required. To support your residents, you will be required to be visible and work at your schemes and our offices.

**This role is based on schemes 5 days a week.**

**What you’ll need**
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to work flexibly and can prioritise work to meet deadlines and able to work under pressure with minimum supervision
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information

**In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.**

**Closing Date: Monday 27th May 2024, 23:59pm**
**Interview Date: Expected week commencing 3rd June 2024**

**About us**

At Southern Housing, our residents are at the **heart** of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own** **We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

**What's in it for you**

**Pension**

**Life**
**assurance**

**Healthcare cash plan**

**Eyecare & dental**

**Birthday**
**leave**

**Retailers discounts**

**Cycle**
**to work**

**Buy & sell**
**annual leave**

**Season ticket loan**

**In-house academy & career development**

**Flexible working**

**Inclusion & Diversity**

We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.

We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.


  • Housing Officer

    4 weeks ago


    Reading, Reading, United Kingdom Venn Group Full time

    Supported Housing Officer Required (Hybrid) Venn Group is delighted to collaborate with a premier provider in the South East of England to hire a Supported Housing Officer. This position is perfectly suited for individuals who are deeply passionate about housing and committed to transforming the lives of vulnerable people. Location: South East (Hybrid)...

  • Housing Officer

    4 days ago


    Reading, United Kingdom Reading Borough Council Full time

    Job description 1x Full Time - Permanent and 1x Full Time - Fixed Term Contract for 12 months The award-winning Housing and Communities Team are passionate about the people who live in our town; our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a safe and thriving neighbourhood. We are looking for a...

  • Housing Officer

    6 hours ago


    Reading, Berkshire, United Kingdom Venn Group Full time

    Supported Housing Officer Required (Hybrid) Venn Group is delighted to collaborate with a premier provider in the South East of England to hire a Supported Housing Officer. This position is perfectly suited for individuals who are deeply passionate about housing and committed to transforming the lives of vulnerable people. South East (Hybrid) Permanent...

  • Housing Officer

    7 hours ago


    Reading, Berkshire, United Kingdom Venn Group Full time

    Supported Housing Officer Required (Hybrid) Venn Group is delighted to collaborate with a premier provider in the South East of England to hire a Supported Housing Officer. This position is perfectly suited for individuals who are deeply passionate about housing and committed to transforming the lives of vulnerable people. South East (Hybrid) Permanent...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description Are you looking for a rewarding role that can really make a difference? This is your opportunity to join a friendly and supportive team who work together to make a positive impact to the lives of older people in Reading. Join us, and you can look forward to excellent training and development opportunities too, so you can grow your skills and...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description Part Time (18.5 Hours) - Permanent Do you have a passion for good customer service? The Housing Needs Service is looking for a professional and enthusiastic person to join our innovative Housing Needs Service. We are looking for an ambitious and motivated person to join a busy team who deliver basic front line housing advice to customers...


  • Reading, United Kingdom Abri Full time

    **Want to be part of a dynamic and innovative organisation?** Affinity is a consortium which comprises of Radian and Southern Housing Groups. In April 2004, Affinity was awarded a contract by Reading Borough Council under the Government’s Private Finance Initiative to manage, maintain and refurbish the Council owned stock of around 1300 properties on the...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description We are seeking an enthusiastic, empathetic, passionate, organised and team-oriented individual who enjoys a challenge and embraces change. To work with us to continue to be the best landlord in the town by changing lives for the better and strengthen communities. We value our staff and the difference that they make to our customers. Our...

  • Scheme Co-ordinator

    1 month ago


    Reading, United Kingdom Stonewater Full time

    **Permanent, Part Time (30 hours per week - Monday to Friday, 10am until 4pm)** Raglan Court and Waltham Court are both Independent Retirement Living schemes. Raglan Court is situated in a quiet area of Whitley on the outskirts of Reading having 27 one bed apartments, recently benefited from a refurbishment. Waltham Court is a mixed tenure Independent...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description We are seeking an enthusiastic, empathetic, passionate, organised and team-oriented individual who enjoys a challenge and embraces change. To work with us to continue to be the best landlord in the town by changing lives for the better and strengthen communities. We value our staff and the difference that they make to our customers. Our...

  • Scheme Co-ordinator

    4 days ago


    Reading, United Kingdom Stonewater Full time

    Location Raglan Court, Reading and Waltham Court, Goring on Thames Salary £25,000 per annum, pro-rata Closing date 06/03/2023 **Permanent, Part Time (30 hours per week - Monday to Friday, 10am until 4pm)** Raglan Court and Waltham Court are both Independent Retirement Living schemes. Raglan Court is situated in a quiet area of Whitley on the outskirts...


  • Reading, United Kingdom Launchpad Reading Full time

    **Supported Housing Specialist Officer** **‘circa £26000 per annum with a review after probation ‘** **7% employer pension contribution, 25 days annual leave plus bank holidays** **ABOUT LAUNCHPAD** Based in central Reading, Launchpad provides vital information and support for vulnerable individuals, couples and families in Reading who do not have a...


  • Reading, Berkshire, United Kingdom Reed Full time

    Reed Public Sector is actively recruiting for an interim Housing Policy Advisor/ Manager for a local Authority in Berkshire. Day Rate: £400 - £500 per day depending on experience - Inside IR35 Hybrid Working Job Purpose: To engage a social housing policy specialist to review and update the key policies of its Housing Service to ensure that they...


  • Reading, United Kingdom Reed Business Support Full time

    REED Business support are recruiting for a Technical Support Officer on behalf of Reading Borough Council They are looking for Technical Support Officers to work as part of a busy team in our Reactive Repairs Office. You will be responsible for dealing with repair enquiries and processing work requests in a challenging environment from Reading and...

  • Fire Safety Surveyor

    4 weeks ago


    Reading, United Kingdom Southern Housing Full time

    **The role** We have a great opportunity that has arisen with our dedicated Fire Safety team for a Fire Safety Surveyor. The primary function of the role will be to oversee the fire risk assessment works for Southern Housing. Some key duties include: - Ensuring that all designated fire risk assessment works are actioned and correctly undertaken within the...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description We are seeking an enthusiastic, empathetic, passionate, organised and team-oriented individual who enjoys a challenge. Working in the income team is not just about collecting rent but about trying to make a difference to the people’s lives we work with and strengthen communities. We value our staff and the difference that they make to our...

  • Estate Care Operative

    1 month ago


    Reading, United Kingdom Southern Housing Full time

    Role: Estate Care Operative (Mobile) **Salary**: £22,000 per annum **Location**: Helen Court, Reading Contract type: Permanent Hours: 35 hours per week It is an exciting time for Southern Housing as we merge Optivo and Southern Housing Group, two companies who will be Stronger Together. Having worked with the same communities for decades, we have...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description **Full Time - Fixed Term for 18 Months** We are seeking an enthusiastic, curious, logical individual who enjoys a challenge where change is your ally and creativity is your best friend. To work with us to continue to be the best landlord in the town by changing lives for the better and strengthen communities. We value our staff and the...


  • Reading, United Kingdom Pareto Full time

    Graduate Consultant Scheme **Have you recently graduated from university, but still unsure with what career path to take? Keep reading - it could be one of the best career decisions you ever make!** What career path appeals to you the most? - A mundane job with little progression opportunities - A working environment with no office culture - One with...


  • Reading, United Kingdom Reading Borough Council Full time

    Job description Full Time - Fixed Term for 18 Months We are seeking an enthusiastic, curious, logical individual who enjoys a challenge where change is your ally and creativity is your best friend. To work with us to continue to be the best landlord in the town by changing lives for the better and strengthen communities. We value our staff and the...