Senior Collections Manager

2 weeks ago


London, United Kingdom Corporate Recruitment Solutions Full time

**About the Company**:
This is a growing and entrepreneurial UK challenger bank, this role will specifically sit within the Specialist Real Estate finance team which has been an extremely successful vertical for the bank. The team has a fantastic culture and have large growthplans and they are looking for dynamic individuals who want to be part of their growing team.

**About the Senior Collections Manager**
- As the Senior Collections Manager you will have an exciting opportunity to develop both your technical and client servicing skills in an established but growing challenger environment.
- The purpose of this role is to manage the collection of missed and outstanding mortgage payments from specialist mortgage customers, ensuring any customers experiencing financial difficulty are managed and supported in line with company policy and procedure.
- As a Senior Collections Manager your responsibilities and duties will include:

- To be the first contact point for specialist mortgage customers and/or their authorised representatives on any current or impending payment issues.
- To manage missed payments on accounts, making initial contact with the customer in line with our agreed contact strategy.
- To work with customers in a polite, professional, and sensitive way, to clear missed payments quickly wherever possible, agreeing alternative payment methods where applicable. To offer treatments to prevent any repeated missed payments, such as updatingthe payment date or updating direct debit details.
- To liaise with customers and/or their authorised representatives to understand the root cause of shortfall payments, identifying cases where financial difficulty is the primary cause. Where it is, offering the necessary support and payment plans to correctthe account.
- To manage accounts that remain in payment shortfall, maintaining regular contact with customers or their authorised representatives in line with the banks contact strategy. Adding cases to the Bank’s Early Monitoring List in line with policy requirements.
- Creating trigger and referral reports for escalation of accounts to our business support team in the event of non-correction, with recommendations for future action where appropriate.

**About You**

If you are currently in a collections manager role or in general banking or real estate but are looking for a challenge in an exciting business this is the ideal next step in your career.

**Essential Skills and Competencies of the Senior Collections Manager**
- Exceptional organisation and time management skills
- Experience in mortgage collections
- Previously held forbearance mandate would be beneficial
- Customer centric approach
- Risk awareness
- Strong communication skills
- Team player


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