Senior Analyst, Collections

3 weeks ago

London, United Kingdom Cint AB Full time

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity Job Description

The Opportunity

Cint is seeking a Senior Analyst to join our dynamic Collections and Credit Control team. Reporting directly to the Head of Collections, you will play a pivotal role in supporting our global client base across various regions in the effective management of our Credit Control Department.

As a Senior Analyst within the Collections team your primary focus will be to ensure timely collection of payments, optimizing cash flow and minimizing outstanding debts primarily focused on clients in the EMEA region, with occasional assistance to colleagues in the Americas and APAC regions.

Our collections team also works closely with commercial teams to gain insight into client requirements and facilitate appropriate payment methods as well as collaborating with cross-functional teams to enhance existing processes and foster long-term partnerships with clients.

What You Will Do

  • Chasing of overdue accounts and invoices by telephone, and email
  • Ensuring all unallocated payments are accounted for and reconciled
  • Dealing with customer invoice queries and liaising with staff members to settle queries in a timely manner
  • Maintaining and updating account information
  • Account Reconciliations
  • KPI`s - Ensure Monthly Cash Collection targets are met
  • Provide client data both internally and externally upon request
  • Discuss and report any problematic accounts to the Head of Collections in a timely manner
  • Maintain effective communication between customers and colleagues at all times to ensure an efficient and smooth service and customer satisfaction
  • Support any relevant audit requests, as and when required
Qualifications

What We Are Looking For

The successful candidate will have 2 – 5 years Credit Control experience, and be used to dealing with a high volume of accounts.

  • The ability to work quickly and accurately
  • Excellent customer service skills (both over the phone and face to face)
  • The ability to multitask and work in a busy environment
  • The ability to work with initiative to actively obtain the information required
  • Excellent Excel skills, including use of Pivot tables, V Lookups etc.
  • Excellent all-round administration skills
  • Very strong interpersonal and communication skills with the ability to appropriately interact our very varied customer base.
Additional Information

Our Values

Collaboration is our superpower

  • We uncover rich perspectives across the world
  • Success happens together

Innovation is in our blood

  • We’re pioneers in our industry
  • Our curiosity is insatiable
  • We bring the best ideas to life.

We do what we say

  • We’re accountable for our work and actions
  • Excellence comes as standard
  • We’re open, honest and kind, always.

We are caring

  • We learn from each other’s experiences
  • Stop and listen; every opinion matters
  • We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified
online panel community in the DACH region – and in January 2022, completed the
acquisition of US-based Lucid – a programmatic research technology platform that
provides access to first-party survey data in over 110 countries.
Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong
global platform with teams across its many global offices, including Stockholm, London,
New York, New Orleans, Singapore, Tokyo and Sydney. (#J-18808-Ljbffr

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