Data Analyst – Debt Collection

4 weeks ago

London, United Kingdom IWG plc Full time

Data Analyst – Debt Collection & Payments

Reporting to: Global BI Director & Global Head of Payments & Collections

Location : UK flexible

Job Purpose

We are searching for an experienced Data Analyst to join our team and play a key role in our collections and payments strategy. The ideal candidate should be highly skilled in all aspects of data analytics, including mining, generation, interpretation and visualization. Additionally, you should be committed to transforming data into readable and goal-driven reports that can help drive the recovery performance of our collection teams and partners. In this role you will work closely together with both the Global BI Director & Global Head of Payments & Collections, other Data Analysts and our collections, payments and finance teams (based in China, Germany, Malaysia, Philippines, Spain, United Kingdom and United States).

Key Responsibilities

Ongoing maintenance and development of PowerApps Acquiring data from primary and secondary data sources through running, maintaining and developing SQL queries Ensuring quality, accuracy and consistency of data in our collection platform database Interpreting data and analysing results using statistical techniques Developing and implementing data analyses, data collection systems and strategies that optimise statistical efficiency and quality Developing and implementing improvements that drive excellence in the functionality and data structure of our collection platform Process, design and present data in the form of management reports and dashboards to help the business make better business decisions Define, measure, and track performance of business centres, in-house collectors and debt collection partners against a set of KPI’s Respond to ad hoc data requests, analyse report results to ensure their accuracy and draw out business insights Responsible for support and regular communication with business users

Qualities

Intelligent and analytical Persistent and goal oriented Strong attention to detail Self-motivated and can work with direction but little supervision - takes ownership Unphased working in a fast moving environment & manages ambiguity while maintaining focus on priorities Team builder. Recognises the importance of the team Willingness to go beyond the job description to meet business goals Tenacious and investigates problems to establish root cause Solves complex problems with creative solutions

Qualifications 

Highly experienced in building with Microsoft Azure Power Platform using PowerApps and PowerAutomate Strong working knowledge building reports and dashboards with Power BI Exposure to QlikView Expert knowledge of SQL Server, T-SQL , with the ability to write complex yet efficient SQL queries and stored procedures Understanding of the Microsoft Common Data Service model & DataVerse . Proficient in the use of Excel, e.g. use of Pivot tables , VLOOKUP , etc. Knowledge of finance systems and reconciliation processes and preferably also debt collection practices and processes Ability to drive process excellence and change Solid organisational skills, ability to prioritise and multi-task in a demanding environment Able to optimise and improve automation of data processes Fluent in English

Experience

At least 1 year experience in a similar role using SQL and Azure Power Platform A bachelor’s degree in Data Analytics, Economics, Computer Science, Mathematics, Finance or a related field of study Previous experience with finance applications (preferably Oracle Peoplesoft, SUN Vision and/or Microsoft Dynamics) Previous experience in a finance, collections, or payments supporting data analytics role is a plus Previous experience in a large global corporate is a plus

About the company

IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.

We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.

As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.

Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.

Carbon Neutral Workplaces

IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.

Leading Employer Award
 IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day. 

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