Help Desk Operator/clerical Officer

2 months ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**An exciting opportunity has arisen to join our Centralised Helpdesk/Clerical team providing a complete administrative support across the Group.**

As part of the team you will be responsible in operating the Group wide Estates/Transport Helpdesk and providing reception services to the Estates Department.

You will be based at the Royal Oldham Hospital but may involve some travelling to other locations as and when required.

**Main duties of the job**:
A member of the centralised Helpdesk/Clerical team providing complete administrative support across the Group, each post will provide rotational cover across all aspects of the service**.**

To Operate Group wide Estates/Transport Helpdesk receiving calls for maintenance Requests, Booking taxis and transport in accordance with Group Policy.

You must have excellent telephone skills.

It is essential that you are:

- computer literate and have good keyboard skills and have experience of using Microsoft work processing packages and have experience of using IM & T Systems for data entry.
- Good verbal and written communication skills are essential for this role.
- You must have the ability to work on own initiative without close supervision and able to work under pressure and deal with difficult situations.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge, Skills, Experience**:
**Essential criteria**:

- Computer Literate and keyboard skills
- Experience of using Microsoft word processing packages.
- Written and verbal communication skills in order to be able to liaise with staff at all levels of the organization and outside bodies
- Ability to work on own initiative without close supervision
- Excellent telephone manner
- Ability to work under pressure and deal with difficult situations
- Ability to work to deadlines
- Process enquiries/work requests, orders, invoices and take appropriate action
- Proven organizational skills and ability to prioritize workload with interruptions and changing priorities
- Tactful courteous and polite
- Ability to work across all sites when required

**Desirable criteria**:

- Experience of using IM & T systems for Date entry

**Qualifications**:
**Essential criteria**:

- RSA 3 Word Processing or equivalent alternative and/or experience and ability
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Employer certification / accreditation badges**:

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