Operational Systems Support Specialist
6 days ago
**About Us**
**About the role**
Our Operational Support Services team works alongside the operations of the CFC delivering systems support. You will be hands on and a key component to ensuring ongoing reliability and efficiency of our systems whilst being a point of contact for the Coles operational teams as well as being and the conduit to Ocado Group's engineering operations and technology teams. You will identify and raise tickets for system faults managing them to resolution via our ticketing system. You will analyse performance of key site assets and provide advice to engineering teams regarding recoveries and recovery windows available. Working safely is crucial in an operational environment so you'll also work with HSE / WHS for site safety in relation to technology.
**About you**
You will have tertiary qualifications in an IT related field, preferably within an ITIL environment. You will be able to demonstrate an understanding of the management of computing infrastructure and have experience in a similar support role. Using your analytical and technical problem solving skills you will prioritise and communicate with a wide range of stakeholders to deliver systems reliability.
**What do I get in return**
The opportunity Ocado Group can provide will be an Australian first, our partnership with Coles will have you hands on delivering world class technology and solutions unseen in the Australian market with the latest in AI/Robotics and use of data to change the way Australians shop with a premium Australian brand - Coles Supermarkets. Competitive Salary package; Ongoing training, and development initiatives; Career Development as Ocado Group expands in Australia and Asia Pacific; Stability of a global organisation in a robust and innovative market sector; Salary packaging options; Private Healthcare; Employee Assistance Program Future share programs
**We’re in it together, we are proud of what we do, we can be even better
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