Ecommerce Customer Service Representative
7 months ago
Overview:
Role and Responsibilities:
Process and track customer orders, ensuring accuracy and timely delivery.
Collaborate with other teams, such as purchasing, the warehouse and logistics, to ensure seamless order fulfilment and resolution of any order-related issues.
Assist customers with product recommendations, to enhance their shopping experience.
Address and resolve customer complaints or concerns, escalating issues to the relevant departments when necessary.
Stay up-to-date with product knowledge, promotions, and policies to provide accurate and up-to-date information to customers.
Contribute to improving customer service processes and procedures, suggesting innovative ideas to enhance the overall customer experience.
The successful applicant must have:
Proven experience in a customer service role, preferably in an e-commerce environment.
You are expected to have excellent spelling and written English and good use of grammar.
Strong communication skills with the ability to convey information clearly and effectively.
Excellent problem-solving skills and the ability to handle customer complaints or difficult situations with empathy and professionalism.
A keen eye for detail, organised and capable of managing multiple tasks simultaneously with the ability to prioritise your own workload.
Must be able to navigate Google Mail, Sheets, Docs and Drive.
Knowledge of the Wire Rope and Lifting Industry preferred but not essential.
A basic knowledge of engineering fixings and fasteners or an interest in DIY would be advantageous.
Pay: £23,000.00-£24,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- customer service: 2 years (preferred)
Work Location: In person
Reference ID: DMAC
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