Business Support Officer

3 weeks ago

Manchester, United Kingdom Peel Solutions Full time

**We are currently recruiting for a Business Support Officer in Manchester.**

**Pay rate**:10.90 Per hour.

**Contract duration**:Temporary ongoing

**Department**:Admin & Clerical

**Purpose**:

- The role holder will contribute to the goals of the team through the provision of high-quality business support.
- They will provide high quality, customer focused, flexible and timely support thereby contributing to the achievement of objectives of a fast moving operational service.
- Contribute effectively to the development of business support initiatives and value-added activities to meet the needs of the service.

**Duties**:

- Deal efficiently and courteously, with tact and diplomacy, to all queries and correspondence, both written and verbal from a wide range of internal and external customers.
- Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedure.
- Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.
- Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.
- Procure, monitor and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.
- Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the client’s area.
- Personal commitment to continuous self-development and service improvement.
- Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

**Skills**:

- Interpersonal Skills: Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
- Planning and Organising : Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
- Problem Solving and Decision Making: Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
- Literacy and Numeracy: Good literacy and numeracy skills to undertake calculations and produce letters and other documentation.
- Administrative: Ability to use and accurately maintain effective administration systems in a rapidly changing environment.
- Analytical: Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information. Also, able to gather and analyse information, opportunities, and problems.

**Job Type**: Temporary contract

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday

Work Location: In person

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