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Contractor Liaison Officer
4 months ago
We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis.
Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory.
Use own transport to travel from site to site.
To liaise with Clients, residents,internal workforce, sub-contractors to maintain excellent service standards.
To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc).
To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects.
To ensure that all communications with residents are available in languages other than English, should they be required.
To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager.
To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits.
Ensure that all customer service policies and procedures are adhered to.
Training provided
Monday to Thursday, 8am to 4:30pm,
40 hours per week
50 per hour .
