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Specialist Customer Care Colleague

4 months ago

Sunderland, United Kingdom Barclays Full time

**Senior Customer Service Advisor - Fraud-Nightshift**
**Sunderland/ Hybrid**
**£24,700per annum + Shift Allowance + Excellent Benefits**
**Rotating between 8pm and 7am Monday - Sunday (4 days on, 4 days off)**

As a Barclays Senior Customer Service Advisor - Fraud-Nightshift, you will be working within a close-knit nightshift team, at the forefront of our obsession with customers. You will help them with a personal approach, providing solutions to best suit their specific needs. We are looking for colleagues who have empathy, understanding, and a desire to take ownership of their personal development, we will make it our job to notice, nurture and support your ambitions with plenty of room for career progression.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**Working Flexibly**

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

**What will you be doing?**:

- Providing excellent customer service and responses on behalf of Barclays
- Breaking down complex issues or customer queries and assimilating a wide range of information to fully understand cause, impact, and solution
- Anticipating and understanding the short-, medium
- and long-term customer needs and seeking to provide personalised and effective outcomes for the customer and the bank
- Clearly communicating with other business areas as required to ensure great customer outcomes
- Planning and organising with solid attention to detail in preparing for each planned customer contact

**What we’re looking for**:

- Experience of operating in a customer-focused role
- Proven experience in promoting an excellent customer journey
- The ability to meet and develop performance standards
- The confidence to communicate with a wide range of customers

**Skills that will help you in the role**:

- Ability to demonstrate a solid level of knowledge and understanding of our range of products and services
- Ability to demonstrate solid communication skills and to use a range of communication styles that are tailored to the customer and the situation
- Proven ability to use Microsoft Office tools to a high standard

**Where will you be working?**
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

LI-Hybrid