Specialist Customer Care

4 weeks ago

Sunderland, United Kingdom Barclays Full time

**Customer Service Advisor**
**Sunderland**
**Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Specialist Customer Service Advisor, you will be making a difference to the lives of our customers. In each interaction, you will provide the customer with that personal touch, demonstrating support, and working with them until all their needs are met. If you are a great listener and truly care about people, this is the role for you. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything need to succeed as a specialist customer care colleague.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working as one team across multiple channels, personalising each interaction with a customer, and providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers are confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- Taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
CS_Opportunities

  • Specialist Customer Care

    2 weeks ago

    Sunderland, United Kingdom Barclays Full time

    **Specialist Customer Care** **Sunderland** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits** **Shift - 35hrs per week, rotating between 8am-8pm Monday to...

  • Specialist Customer Care

    3 days ago

    Sunderland, United Kingdom Barclays Full time

    **Specialist Customer Care** **Sunderland** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Specialist Customer Care

    2 weeks ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** **Salary - £25,000 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Specialist Customer Care

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Barclays Full time £26,500

    Customer Service Advisor Sunderland £26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits Barclays Overview You probably...

  • Specialist Customer Care

    3 weeks ago

    Sunderland, United Kingdom Barclays Full time

    **Customer Service Advisor** **Sunderland** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...

  • Specialist Customer Care

    3 weeks ago

    Sunderland, United Kingdom Barclays Bank PLC Full time

    Customer Service AdvisorSunderland£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsBarclays OverviewYou probably know us...

  • Specialist Customer Care

    3 weeks ago

    Sunderland, United Kingdom Barclays Bank UK PLC Full time

    Customer Service AdvisorSunderland£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefitsBarclays OverviewYou probably know us...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Care Assistant, Health Care Assistant, Support Worker looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations?Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification)Working hours/pattern - Bank Hours...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Care Assistant, Health Care Assistant, Support Worker, or someone brand new to Care, looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations?Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification)Working...

  • Customer Care Specialist- Disputes

    4 weeks ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Interested in this role You can find all the relevant information in the description below.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you...

  • Customer Care Specialist- Disputes

    1 month ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Interested in this role You can find all the relevant information in the description below.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you...

  • Customer Care Specialist- Disputes

    1 month ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Interested in this role You can find all the relevant information in the description below.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you...

  • Customer Care Specialist- Disputes

    2 weeks ago

    Sunderland, United Kingdom public.client.barclays.display.name Full time

    *Customer Care Colleague (Disputes)*Have you got what it takes to succeed The following information should be read carefully by all candidates.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is...

  • Customer Care Specialist- Disputes

    4 weeks ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Interested in this role You can find all the relevant information in the description below.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you...

  • Customer Care Specialist- Disputes

    1 month ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)** *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you can apply from retail, hospitality, travel or any customer related industry. Your integrity,...

  • Customer Care Specialist- Disputes

    4 weeks ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Interested in this role You can find all the relevant information in the description below.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is preferred, however you...

  • Customer Care Specialist- Disputes

    1 day ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)* * *Location: Sunderland (SR3 3XW)* * *Duration: 6 months (initially). Temporary to Permanent Opportunity* * *Hours/week: 35 hours per week.* No previous banking knowledge is needed. Contact Centre experience is preferred, however you can apply from retail, hospitality, travel or any customer related industry. Your...

  • Customer Care Specialist- Disputes

    2 weeks ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)* * *Location: Sunderland (SR3 3XW)* * *Duration: 6 months (initially). Temporary to Permanent Opportunity* * *Hours/week: 35 hours per week.* No previous banking knowledge is needed. Contact Centre experience is preferred, however you can apply from retail, hospitality, travel or any customer related industry. Your...

  • Customer Care Specialist- Disputes

    2 weeks ago

    Sunderland, United Kingdom public.client.barclays.display.name Full time

    *Customer Care Colleague (Disputes)*Have you got what it takes to succeed The following information should be read carefully by all candidates.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is...

  • Customer Care Specialist- Disputes

    4 weeks ago

    Sunderland, United Kingdom Barclays Full time

    *Customer Care Colleague (Disputes)*Have you got what it takes to succeed The following information should be read carefully by all candidates.* *Location: Sunderland (SR3 3XW)** *Duration: 6 months (initially). Temporary to Permanent Opportunity** *Hours/week: 35 hours per week.*No previous banking knowledge is needed. Contact Centre experience is...