Specialist Customer Care

2 weeks ago

Sunderland, Sunderland, United Kingdom Barclays Full time £26,500

Customer Service Advisor
Sunderland
£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits

Barclays Overview
You probably know us as a bank, but we're much more than that. We've been helping people and businesses manage their money for more than three hundred years. The way we do this is changing all the time, and we're looking for enthusiastic individuals to join us for the exciting challenges ahead. We help a wide range of people from many different backgrounds, and we want our team to reflect that diversity - so whatever your story is, we want to hear it.

More information about the role
We're looking for a Customer Service Advisor to become a part of our Everyday Customer Care team. Within this role, you'll be the go to point of contact for many of our customers across Barclays UK. You'll support their more complex needs and you'll be there to help our customers when they need us most – through challenging life events such as financial difficulty, being scammed or going through a bereavement. We'll give you the tools to help you find fair, simple and practical ways forward for our customers to assist them over the phone, via Social Media or Message us in the Barclays app. You'll also be empowered to take ownership of your customer's queries, to help resolve their complaints. Our dream Specialist Customer Care colleague
Working in Customer Care is all about leaving every customer happier than you found them. We'd love individuals to join us who will treat our customers as if they were your own family members – with empathy and kindness. We'd love you to ask yourself these questions..


• Are you patient and caring?

• Are you a good listener and passionate about helping others?

• Do you have a can-do attitude, and give everything a go?

• Are you digitally savvy and curious to learn more?

• Are you willing to help your team by sharing what you learn along the way?

If you answered 'yes' to the above, we'd love to hear from you. We believe these traits are the most important thing – and if you have these, we can teach you the rest. Although it's not essential, it might also help you to hit the ground running in the role if you have some of these skills and experiences too:
• Experience of working in a customer-obsessed role

• Excellent written and verbal communication skills

• Experience assisting vulnerable customers What we offer
As much as we care about our customers here at Barclays, we're equally passionate about our people. We want to make sure that everyone who works here loves their job, and is valued and respected. Some of the ways we do this are listed below...
• We know that you have a life outside of work so we offer flexible working – which you can discuss with the hiring manager

• Our people spend some of their time at home and some of their time in the office. You'll be told which set days you'll be working from the office. These should be the same days each week, but it could change depending on the needs of the business – see more on this below

• We love to hear different viewpoints from colleagues at all levels, and have regular and varied events on everything from mental and physical health to helping customers and colleagues through key life events

• We have loads of great career opportunities, and are passionate about helping our people grow and progress

Hybrid Working
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Where will you be working?
With over 1,700 employees, our Flagship Site, Doxford Park, offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.

#LI-Hybrid
#CS_Opportunities

#J-18808-Ljbffr

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Care Assistant, Health Care Assistant, Support Worker looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations?Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification)Working hours/pattern - Bank Hours...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Care Assistant, Health Care Assistant, Support Worker, or someone brand new to Care, looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations?Hourly rate - Up to £9.75 per hour (higher rate upon proof of required qualification)Working...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Care Assistant, Health Care Assistant, Support Worker, or someone brand new to Care, looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations?At Orchard Care Homes we are passionate about our colleagues, your career and personal...

  • Customer Care Advisor

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Northern Gas Networks Full time

    Customer Care AdvisorStarting salary from £24,745.00 dependent upon experienceUp to 5% bonusDoxford Park12-month fixed term contract40-hour week work pattern Monday to Friday between 8am and 8pm + occasional Saturdays 8am to 4.30pmWe have an exciting 12-month opportunity available to join our dynamic Customer Care Team which is responsible for providing a...

  • Customer Care Advisor

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Northern Gas Networks Full time

    Customer Care AdvisorStarting salary from £24, dependent upon experience)Up to 5% bonusDoxford Park12-month FTC40-hour contract - Work pattern will be Monday to Friday Occasional Saturdays 8am to 4.30 pmRole Purpose. We have an exciting 12 month opportunity available to join our small, but dynamic Customer Care Team which is responsible for providing a...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Exemplar Health Care Services Limited Full time

    Care AssistantCare Home:Hylton GrangeLocation:Sunderland (SR4)Contract type: Full time and part time hours availableShifts Available:Various - Must be flexible for days and nights, 12 hour shiftsRate: Up to £10.77 ph dependent on qualificationsThis role will have a provisional start month date of July.About Exemplar Health Care:We have over 20 years of...

  • Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Exemplar Health Care Services Limited Full time

    Health Care AssistantCare Home: Hylton GrangeLocation: Sunderland (SR4)Contract type: Full time and part time hours availableShifts Available: Various - Must be flexible for days and nights, 12 hour shiftsRate: Up to £9.85 ph dependent on experience and qualificationsTo view the job description, please click here:About Exemplar Health Care:We have over 20...

  • Senior Care Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional CareAre you a Senior Care Assistant looking to develop your skills or a Healthcare Assistant looking to take your first steps into supervising a team? Our Senior Care Assistants play a key role in ensuring each person living within our homes receive the care they need to live a fulfilling life.Senior Care Assistant -...

  • Care Homes/community Specialist Dietitian

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. To provide specialist dietetic assessment, management and treatment of patients requiring nutritional support in care homes. To work with the medicines optimisation team to ensure the appropriate use of oral nutrition supplements promoting a food first approach. To manage a caseload of...

  • Children's Residential Care Worker

    2 weeks ago

    Sunderland, Sunderland, United Kingdom St Cuthbert's Care Full time

    Children's Residential Care OfficerSalary: £12.83 per hour, £24,700 per annum - average £28,000 per annum + £4k sleep in plus welcome bonus of up to £350 plus enhanced overtime rateLocation: Working in our residential children's home in SunderlandHours: 37 hours per week (Full time)Please note: We currently do not offer international visa sponsorshipThe...

  • Specialist Dietitian

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    To provide evidence based dietetic advice to children and their families/carers in conjunction with the Senior Specialist Dietitian. To provide Nutrition and Dietetic services to children and their families/carers in conjunction with the Senior Specialist Dietitian. This will involve assessing the nutritional status of patients and the development of dietary...

  • Reservations Assistant

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Customer Service and Call Centres Full time

    Job Title: Central Reservations AgentSalary: £21,000 per annumContract: Temporary to Permanent Role (Immediate start date)Location: SunderlandHours: 42.5 hours per weekWe are looking for a central reservations agent to join our client who are a professional and successful commercial vehicle company and have been providing support to businesses since 2002.Do...

  • Specialist Dietitian

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    The main duties of the job include: To provide dietetic support to patients requiring nutrition support advice. This will include the assessment of nutritional status, calculation of nutritional requirements and prescription of diet therapy. To work as a member of the stroke service in acute and community settings to facilitate a seamless transition of...

  • Lead Rheumatology Specialist Nurse

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    An exciting opportunity has arisen for dynamic and skilled Senior Specialist Nurse with the passion to drive forward high quality care and the patient safety agenda, along with the enthusiasm to support developments of service, to join our, friendly and forward thinking team within Rheumatology Outpatients Department, Medicine Speciality Division. The...

  • Customer Care Coordinator Houghton-le-Spring, Sunderland

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Bellway plc Full time

    At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk...

  • Customer Service Advisor

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Barclays Bank PLC Full time

    Customer Service AdvisorSunderland£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits Barclays OverviewYou probably know us...

  • Lead Specialist Rheumatology Nurse

    2 weeks ago

    Sunderland, Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

    Job summary An excitingopportunity has arisen for dynamic and skilled Senior SpecialistNurse with the passion to drive forward high quality care and the patientsafety agenda, along with the enthusiasm to support developments of service, tojoin our, friendly and forward thinking team within Rheumatology OutpatientsDepartment, Medicine Speciality Division....

  • Customer Service Advisor

    2 weeks ago

    Sunderland, Sunderland, United Kingdom EDF Limited Full time

    Customer Service AdvisorDoxfordStarting Salary of £24,635 Plus Excellent Benefits PackageFull time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer...

  • Retention Payment Specialist

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Barclaycard Full time

    With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They're looking for ambitious graduates to help keep delivering...

  • Retention Payment Specialist

    2 weeks ago

    Sunderland, Sunderland, United Kingdom Barclaycard Full time

    With roots tracing back over 300 years and with offices across 60 countries, Barclaycard retain historical precedent and a global presence that sets them apart from other graduate employers. Facilitating card transactions, Barclaycard enjoy a massive 93,000 business and retailer relationships. They're looking for ambitious graduates to help keep delivering...