Service Controller

2 months ago


SuttoninAshfield, United Kingdom Dawsongroup plc Full time

We are recruiting for a Service Controller.

Dawsongroup TCS was launched in 1990 as part of Dawsongroup plc and we’re proud to be part of an ever-growing business that covers all parts of the supply chain.

Dawsongroup plc is a group of companies specialising in the supply of commercial assets. The group has grown from a core truck and trailer rental product to cover nine distinct asset groups to include TCS. We have developed on the back of our innovationand a commitment to service excellence.

The Service Controller will be responsible for acting as the first point of contact for any customer queries relating to assets on rental.

As the Service Controller you will be responsible for:

- Answering incoming calls which will predominantly be regarding equipment breakdowns
- Making outbound calls to book services for our rental equipment
- Carrying out stock checks regularly and documenting all findings
- Assisting with booking in of small refurb projects gathering information for engineers where needed
- Managing administrative tasks for engineers working within your area
- Liaising with support engineers to gain as much knowledge as possible to any issues using web-based monitoring systems

The successful Service Controller will hold:

- Good communication and organisation skills
- A positive hardworking attitude is essential

**Dawson group plc** is an equal opportunities employer with relevant industry, and is committed to the continuous improvement and satisfaction of our employees. As such, training and ongoing development are readily available,as well as a **competitive salary** and an **excellent benefits package**.

**Dawsongroup plc are committed to being an Equal Opportunities Employer


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