Customer Service Advisor

2 days ago


Middlesbrough, United Kingdom The Recruitment Co Full time

**Job Title**: Customer Service Advisor.
**Salary**: £10.66 Per Hour.
**Working** 5 days per week between Monday-Sunday, Operating hours 8am-8pm.
**Hours**: 37.5 per week.
**Type of Role**: Full Time in an office-based role.
**Duration -** Permanent with Fortnightly pay.
**Location -** Middlesbrough.
Full Training Given No holidays in the first 6-8 weeks of the start date. Attendance for all of the training is mandatory.
This has the potential of becoming a **hybrid-working** role once successfully completing probation & training.
**Overview -**
This will be a great opportunity for you to start your career or advance your customer skill sets or looking for your next career adventure. With this being a permanent position, the opportunity is too great to miss out.
**About the Company -**
You will be the first point representative on the call.
**Duties will include -**
- Managing inbound calls & assisting customers with their queries
- Providing Solutions to the customer need
- Extracting information off the call and turning this into data
- Outbound call when necessary or when doing follow ups
- Providing customer care & Support with their queries
- Liaise with customers directly to make sure the nature of the complaint is investigated and understood before responding
- Make sure complex, high profile and non-routine complaints are thoroughly and impartially investigated and resolved
- Own the investigation and resolution process for complex and in depth concerns
- Identify areas for process, policy and service improvements and suggest fit for purpose solutions in order to drive customer satisfaction and reduce further complaints

**About you -**
- A proven ability to deliver an outstanding customer experience in difficult situations when dealing with a range of customers, including those who distressed or vulnerable
- Excellent written and verbal communication skills
- A comprehensive knowledge of key business products and services across a range of propositions
- A thorough understanding of the complaints process and regulatory requirements
- A comprehensive knowledge of complaint management systems
- Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
- The ability to manage own workload and prioritise accordingly
- The confidence to make decisions within agreed discretionary limits

In return, you'll receive some fantastic benefits and a truly great place to come to work
If you are interested in this role please submit your most up-to-date CV.
Immediate Start

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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