Customer Service Advisor
1 day ago
Baltic Recruitment are currently looking for experienced Customer Service Advisors to work for a respected company in Middlesbrough.
**Due to location, you will be required to drive and have your own transport**
**Duties will include**:
- Customer communication and first point of contact from customers around transport related questions, issues and problem resolution.
- Speaking with numerous customers daily to update them on delivery impacts.
- Checking transport systems to determine and pre-empt OTIF impacts.
- POD retrieval and credit claims.
- Customer liaison around delivery and collection times, bookings failures etc.
- Working cross functionally to manage customer impacts, issues, delivery costs and OTIF
- Support with inbound / outbound courier, transport and warehouse to warehouse communications to ensure mínimal customer impact.
- Checking daily driver routes and highlighting issues to colleagues and customers.
- Inputting data and populating agreed KPI’s.
- Ability to interrogate systems to retrieve data accurately and timely.
**This position is temp - perm.**
**Pay Rate**:
£9.50
**Shifts**:
40 hours per week
**Performance standards**:
- Exceptional customer interaction skills.
- Excellent telephone manner, clear, concise, and articulate.
- Working to tight deadlines and ability to multitask.
- Customer centric with a great agility, speed, accuracy, reliability, and honesty.
- Always show dignity and respect with customers, colleagues, and visitors.
**If you are interested in this opportunity, please contact Baltic Recruitment TODAY on 01325 731 061.**
**Job Types**: Full-time, Temp to perm
**Salary**: £9.50 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
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