Digital Design Operations Lead

4 weeks ago


London, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Digital Design Operations Lead
- We'll look to you to lead the digital design operations team, supporting design leadership to deliver effective business strategy, efficient operating rhythms, and seamless internal processes
- You'll enable our Human Centred Digital Design leaders to focus on innovation and the delivery of powerful customer journeys
- If you’re passionate about solving business challenges, tracking measurable uplifts in both end-to-end customer experience and business performance and showcasing the significant value in excellent design work, this could be the ideal role for you
- We're offering this role for a period of 12 months

**What you'll do**:
Your role as a Digital Design Operations Lead will see you leading the strategic and commercial business planning and processes, and assisting the team in unblocking barriers to achieve excellent design work at scale and pace.

You’ll be overseeing activities such as financial planning, portfolio prioritisation, resource capacity, capability planning and supplier management. In addition, you'll oversee the management of the design portfolio, it’s operating rhythm and planning forums, and engaging in the strategic roadmap for the channel and product areas.

Day-to-day, you’ll be:

- Leading a team of digital design operation managers in-line with performance management, and holding accountability for people planning, including capability, capacity, engagement and communications across the design team
- Owning financial and headcount reporting, including overseeing monthly cost report checking, monthly forecasting, budget setting, and cost control initiatives
- Making sure that all design processes deliver fair outcomes for customers and are fully compliant with appropriate regulations
- Identifying opportunities to streamline processes while working in partnership with teams across the bank, collaborating and sharing best practise within the bank-wide design community
- Leading the team’s supplier strategy, engaging with third parties and developing strong partnerships that deliver the greatest value for money and design quality to the business

**The skills you'll need**:
To succeed in this role, you’ll need a track record in business performance improvement and delivery. You’ll also have experience of leading, motivating and coaching teams to improve overall team and individual capability.

We also expect:

- The ability to build and maintain strong and effective relationships with key stakeholders
- Experience of delivering commercial insight, analysis and reporting
- A strong understanding of budget management, commercial and planning experience
- Knowledge of the human centred design led processes and approaches and how to use them to drive business results


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