Customer Administrator

5 months ago


Haydock, United Kingdom Affinity Search Full time

**Customer Administrator**

**Haydock**

**£19,500 - £21,500**

**Monday - Friday**

Our client is a successful and growing Financial Services company, committed to providing exceptional service to their valued investors and financial advisers. They are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Administrator. This is a fantastic opportunity to work alongside their experienced Team Leader and contribute to our continued success.

**Responsibilities of a Customer Administrator**:

- Assist the Team Leader in day-to-day administrative tasks to ensure smooth operations within the Customer Services team.
- Collaborate with the team to maintain accurate records and update our back office systems with precision and attention to detail.
- Contribute to the preparation and distribution of regular communications, including reports and updates, to keep our stakeholders informed.
- Deliver outstanding customer service, building positive relationships with investors and financial advisers and addressing their needs effectively.
- Work closely with the Team Leader and fellow team members to resolve customer issues or concerns in a timely manner.
- Support the overall goals and objectives of the Customer Services team, actively participating in its success and continuous improvement.

**The successful Customer Administrator will have**:

- Excellent written and verbal communication skills, enabling effective interaction with clients and colleagues.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) to assist with data management and correspondence.
- Strong attention to detail and the ability to work accurately and efficiently, even in a fast-paced environment.
- Well-organised with excellent prioritisation skills, ensuring tasks are completed in a timely manner.
- Enthusiasm, a positive attitude, and a genuine desire to contribute to the growth and success of the team and the company.
- While specific financial services experience is not required, any relevant experience or knowledge would be advantageous.

**Salary**: £19,500.00-£21,500.00 per year

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Haydock, Merseyside: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: 940



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