Customer Service Assistant

3 weeks ago

Wolverhampton, United Kingdom Coventry Building Society Full time

About The Role
Our Customer Service Assistants are the first point of contact for our customers, with our Branch Network being at the very heart of the service we provide, maintaining this service is extremely important to us
As part of our Regional Support team you will travel to different branches across a specific region each day to provide support where it is needed most, ensuring our customers always get a fantastic service.We’ll let you know in advance where you’ll be working,but of course things can change so flexibility is important.Rest assured, we’ll always have your well-being in mind though.
We’re looking for a friendly, supportive and helpful person who thrives on providing excellent service. You’ll enjoy the challenge of working in different branches and meeting new people.
Your main responsibilities will be supporting your region by providing counter support and possibly account opening, depending on the needs of the location and customers.It’s important that you give customers accurate information in a friendly, professionaland efficient way.
This role operates on a Monday to Friday basis and we’ll provide you with a car to get you from A to B. As you’ll need to be in different locations each day to help the branch open, we’ll support with a 10% shift allowance for your flexibility. This role operatesover all our Greater Birmingham locations (including Merry Hill, Wolverhampton and Stourbridge) to our Stratford Upon Avon, Kenilworth and Tamworth branches.
About You
Our regional support team have a reputation for providing flexible support and excellent customer service so we really want to meet people who care about our branches as much as we do So for this role you’ll need a positive, flexible attitude with a supportiveapproach.
We’re looking for someone who has excellent customer and communication skills with the ability to adapt to varied teams and locations. You’ll be able to deal with customers’ enquiries in a careful and accurate way, you'll also have experience of dealing withmore complex situations or handling complaints.
**What's in it for you Our benefits include**:

- 25 days holiday a year plus bank holidays and ability to buy / sell holiday_
- Annual pay review_
- Personal Pension scheme_
- Annual Success Share scheme_
- Large range of family friendly schemes, including maternity, paternity and shared parental leave_
- Extensive well-being support_
- My lifestyle retail discounts _
- Service recognition scheme_
About The Company
Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos. The best way to judge a company is based on what the people who work there say as we’rerated certified by Great Place to Work from our recent employee survey.
What makes us such a rich and progressive place to work is the huge variety of people in our teams. We value diversity, in terms of gender, race, age, faith, disability, sexual orientation but also personality and thinking style; the uniqueness you’ll bringto us we see as a real source of strength.
We are committed to promoting a diverse and inclusive community, where you can succeed as your whole self.
We also offer not only fulfilling jobs and exciting career opportunities but a place where everyone can belong and feel proud to work. As an employee, we have a great benefits package and you're encouraged to take control of your career. We invest in our people,with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression. We’ve got a whole range of different ways to support you, both in your role and wider well-being

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