Customer Service Assistant

6 months ago


Wolverhampton, United Kingdom Sweet Elohim Afro Market Ltd Full time

Responsibilities:

- Assist customers with inquiries, concerns, and requests
- Enter customer information and transactions accurately into the system
- Upsell products or services to customers when appropriate
- Analyze customer needs and provide appropriate solutions
- Communicate effectively with customers to ensure satisfaction
- Handle customer complaints or issues with professionalism and empathy

Qualifications:

- Fluent in English (written and verbal)
- Strong data entry skills with attention to detail
- Bilingual in English and Spanish is a plus
- Experience in upselling or sales is preferred
- Ability to analyze customer situations and provide appropriate solutions
- Excellent communication skills, both written and verbal
- Multilingual abilities are a plus
- Knowledge of phone etiquette and professional communication

**Benefits**:

- Company pension
- Discounted or free food
- Flexitime
- Health & wellbeing programme
- Referral programme
- Store discount

Flexible Language Requirement:

- English not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Wolverhampton, WV1 1DG (required)

Ability to Relocate:

- Wolverhampton, WV1 1DG: Relocate before starting work (required)

Work Location: In person



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