Customer Service Assistant
1 week ago
Responsibilities:
- Assist customers with inquiries, concerns, and requests
- Enter customer information and transactions accurately into the system
- Upsell products or services to customers when appropriate
- Analyze customer needs and provide appropriate solutions
- Communicate effectively with customers to ensure satisfaction
- Handle customer complaints or issues with professionalism and empathy
Qualifications:
- Fluent in English (written and verbal)
- Strong data entry skills with attention to detail
- Bilingual in English and Spanish is a plus
- Experience in upselling or sales is preferred
- Ability to analyze customer situations and provide appropriate solutions
- Excellent communication skills, both written and verbal
- Multilingual abilities are a plus
- Knowledge of phone etiquette and professional communication
**Benefits**:
- Company pension
- Discounted or free food
- Flexitime
- Health & wellbeing programme
- Referral programme
- Store discount
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Wolverhampton, WV1 1DG (required)
Ability to Relocate:
- Wolverhampton, WV1 1DG: Relocate before starting work (required)
Work Location: In person
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