Sales Support Specialist

7 months ago


Welwyn Garden City, United Kingdom Everest 2020 Ltd Full time

We’re looking for someone who is self-motivated and passionate about providing a best-in-class customer experience. If you have outbound contact centre experience, a goal achievement mindset and great verbal and written communication skills, this could be the opportunity for you.

Location: Office based at our modern Welwyn Garden City H.Q.

**Overview**:
You’ll proactively reach out to customers once the Field Sales team have concluded their efforts. You’ll be a professional, proactive and a detail-oriented individual with excellent telephone communication skills. Your ability to move stalled sales quotations into orders will be instrumental in your and our continued growth and success.

**Key responsibilities**:

- Understand why the customer didn’t proceed to order, review alignment of the quote with the customer’s requirements, provide clarifications on pricing / terms, gauge what has already been offered and identify any possible ways of helping the customer make the decision.
- Address requests for modifications with professionalism and a problem-solving mindset.
- Prepare and send updated quotations / order confirmation documents, ensuring all documents are complete, compliant and reflect agreed-upon terms and specifications.
- Ensure systems have accurate and up to date customer interaction information.
- Identify opportunities to upsell complementary products based on updated customer requirements.
- Contribute insight and ideas for improving efficiency and effectiveness of the sales quote conversion process.

**Qualifications & Skills**:

- Customer-centric mindset.
- Excellent verbal and written communication skills to effectively build rapport and trust.
- Experience in outbound sales contact calling and achieving targets / commission earnings.
- Strong attention to detail and accuracy.
- Problem-solving skills and ability to handle objections diplomatically.
- Proficient with MS Office and use of CRM software.
- Knowledge of the door and window industry is a plus but not mandatory.

**Benefits**:

- Competitive base salary and commission structure.
- Company pension.
- 33 days holiday (including public holidays).
- 37½ hour week.
- Opportunity to work with a UK market leader, shaping the future of our company and the industry.
- Opportunities for career advancement within the sales team.


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