Sales Support

4 weeks ago

Stafford, United Kingdom Bostik Ltd. Full time

Are you a detail-oriented and customer-focused individual? Do you thrive in a fast-paced environment and enjoy providing exceptional support to sales teams? If so, we have an exciting opportunity for you We are currently seeking a Sales Support Specialist to join our dynamic and growing organization.

**Company Overview**:
**Position Overview**:
As a Sales Support Specialist, you will play a crucial role in assisting our sales team in achieving their goals and providing excellent service to our customers. You will be responsible for managing various administrative tasks, coordinating with internal departments, and ensuring the smooth execution of sales processes.

**Responsibilities**:

- Updating price records as and when requested on a daily basis, standard prices, promotions, entering information into SAP, ensuring smooth running of existing and new accounts.
- Price list requests - Downloading price lists from SAP, exporting into excel/power point turning them into customer friendly formats
- Price increase implementations. Assisting Senior Sales Support Co Ordinator & Sales Support Manager in implementing price increases as and when requested.
- Investigating all price related claims ensuring that systems are invoicing correctly, checking and evaluating all claims by investigating SAP and speaking to relevant sales personnel, making decisions on whether the claim is valid or not.
- Assisting data governance with the creation of new accounts and amendments along with liaising with the Commercial Team.
- Maintaining sales area data when new accounts are opened, updating various fields such as Sales Office, Sales Group, Shipping Details,
- Delivery Priorities, Shipping Conditions, Back Order Flags, Billing Documents, Partner Functions and enhanced sales data.
- Maintaining customer hierarchies ensuring all customers are linked to the correct customer market, super chains and chains.
- Supporting category managers and sales team to ensure replacement products are offered for any product discontinuations, ensuring systems and customers are updated accordingly.
- Assisting Order Entry with price related issues, ensuring they are addressed and resolved promptly resulting in delivery on time and prompt payment of invoice.
- Running various reports upon requests and distributing to relevant personnel/customers.
- Running sales reports on request by salesman
- Order acknowledgment requests - Updating SAP to ensure correct contact details are held at the account
- General day to day enquiries, customer enquiries, supporting Commercial Team and the wider business
- Assisting in project work as and when required

**Requirements**:

- High school diploma or equivalent; bachelor's degree in business administration or related field preferred.
- Proven experience in a sales support or administrative role.
- Excellent organizational and multitasking abilities, with strong attention to detail.
- Proficient in using CRM software and other sales support tools.
- Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal stakeholders.
- Analytical mindset and ability to interpret sales data and trends.
- Proactive and self-motivated, with the ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to adapt to changing priorities.
- Prior experience in the adhesives industry or a similar industry is a plus.

**How to Apply**:
If you are enthusiastic about providing exceptional sales support and contributing to the success of a dynamic organization, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this position.

**Note**: We appreciate the interest of all applicants, but only those selected for an interview will be contacted. Thank you for your understanding.

**Job Types**: Full-time, Permanent

Pay: £21,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee stock purchase plan
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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