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Specialist Business Support Officer

4 months ago

Swindon, United Kingdom Swindon Borough Council Full time

At Swindon Borough Council, we want our town to be the best it can be. Our ambitious vision is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for - the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

We are looking for a highly effective administrator to work as part of the Adult Community Learning team to support delivery of our new Multiply project providing specialist administration support to our managers, colleagues and providers. Multiply is a new government funded programme to help adults who do not have a maths qualification at level 2 (or equivalent) improve their numeracy skills through engagement activities, learning opportunities and qualifications.

**Your next role**
- Providing high standards of customer service to our learners and both internal and external stakeholders for example, responding to referrals for our courses and keeping stakeholders informed about our service
- Dealing with internal and external queries and providing advice in line with business processes and procedures
- Collating, processing and analysing data; this will include data processing
- Use and maintenance of specialist processes and procedures to support the delivery of the ACL service for example, administration of qualifications and exams in line with awarding body requirements
- You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”)._

**Your next package**

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon by 2030 together. And you’ll be proud to say it was made better with you.

**Your next steps**

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.