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Claims Investigation Team Handler

1 month ago

Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £24,000 - £28,000 per annum

Hours Per Week - 37.5

We are currently recruiting for a Fraud Investigation Claims Handler to take a role within the Claims Investigation Team. This is a fantastic opportunity for someone who is looking for the next step in their claims career.

The role will consist of a caseload of complex PI, credit hire and suspected fraudulent claims up to £50,000, dealing with claims in line with company policy & procedures, participating in a peer group to develop more efficient and strategic working practices.

**Key Responsibilities**:

- Responsible for review of newly identified potential fraud cases
- Produce summary fraud case plans/strategy documents on all appropriate cases
- Appointment of investigation service providers to ensure a prompt and efficient investigation is undertaken
- Liaise and work closely with Panel solicitors on pre and post litigated cases
- Work in conjunction with the Intelligence Analyst on syndicates cases to ensure maximized use of intelligence
- Maintenance of fraud data capture system(s) including internal tracking systems
- Assist in supplying timely and accurate response to requests for information from law enforcement and third party agencies/insurers
- Responsible for ad-hoc provision of training for teams within the business
- Referral point for handlers on ad-hoc basis relating to fraud and indemnity matters from other department.
- Provision of support to the Analyst on an ad-hoc basis
- Handing of all cases within aligned handling authorities referring where appropriate
- Taking ownership for conducting self-analysis for continued self-development

**Required Skills/Experience**:

- Experience of investigation within an insurer or similar organisation
- Proven investigative skills
- Experience of claims handling up to and including Personal Injury
- Track record of handling fraud and indemnity referrals to settlement
- Knowledge of insurance fraud and other forms of financial crime
- Effective negotiation skills
- Excellent customer service skills
- Ability to identify links between cases
- Meticulous attention to detail
- Problem solving through analysis
- Familiarity with the relevant processes and data requirements of external / law enforcement stakeholders
- Understanding of policy cover
- Understanding of CPR / MOJ
- Litigation procedures and protocols
- Knowledge of claims agreements
- Understanding of industry standards and protocols
- Understanding of legislation and legal liability
- Understanding of fraud investigation methods and defence tactics

**Our Benefits**:

- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Bonus - a quarterly bonus will be paid if you meet and excel KPI targets, this uplifts salary by a potential 10% per annum
- Pension scheme
- Flexi-time
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointment
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to work scheme
- Employee referral scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.

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